Content Designer Ii

Fearless is looking for a Content Designer IIto add to our diverse team of 250+ employees (and counting!).

What you'll be doing

We're looking to change the world by building software with a soul, and we want your help.

The Content Designer II is a highly collaborative team member who is responsible for creating, implementing, and maintaining content solutions for complex products and services. They are experts at taking industry jargon and transforming it into simple, clear, and easy to understand content. They take an evidence-based approach to deliver and maintain content that is accurate, relevant, and consistent with organizational tone and voice. They conduct various research activities focusing on user needs, organization goals and information architecture to make informed content decisions.

We need your Content Design skills! What other skills will help you succeed at Fearless? Glad you asked! We're excited about candidates who can accomplish the following:

Responsibilities and Contributions

Organizational and Leadership Role

• Independently executes and implements solutions with minimal direction from senior Designers or team leaders.
• Coaches and mentors other Designers to develop their professional skills and improve the quality of their work.
• Strengthens Fearless content design community and fosters positive collaboration across the company.

Functional Role

Collaboration & Communication

• Builds relationships across organizations in order to identify and understand the needs of users and to influence decision-making.
• Collaborates with the team and customer to visualize outcomes, prioritize work, and craft requirements.
• Collaborates with Designers, Engineers, Scrum Masters, and Product Managers to guide design best practices within the team to ensure that the customer goals, user needs, and business needs are met.

Implementation

• Engages with Engineers and Technical Leads to implement content that meets design specifications and delivers business value.
• Incorporates evidence, data, and research into the content design process in order to make informed design decisions.
• Derives user-focused outcomes through quantitative and qualitative data.
• Develops, contributes, and implements style guides and design patterns to maintain consistency and elevate the overall quality of work.
• Determines the order in which content should be displayed through activities such as mapping user journeys, scripting sub-conversations, card sorting and competitive research, analysis, and iteration.
• Identifies and compares best processes and delivery methods to use, including measuring and evaluating outcomes.
• Evaluates current strategies to ensure business requirements are being met and exceeded where possible.
• Continuously reviews and maintains content to ensure it is accurate, relevant, and optimized for users and search engines.
• Crafts content that turns industry jargon into plain language that is clear and easy for users to understand.
• Creates, edits, and improves the content of products and services to make them easier to use.
• Leads the improvement of digital products and services through content design practices such as content reviews, content audits, and usability tests.
• Plans and conducts research activities such as user and stakeholder interviews, desk research, bench-marking of other products and services, and mapping user objectives in order to understand the needs, goals, and pain points of users and stakeholders.

Essential Skills, Experience, or Competencies

Must-Have Skills

• A minimum of 4 years of directly related experience
• Ability to obtain the required security clearance required for this project: Public Trust
• Experience writing content for digital platforms or experiences, such as UX copy, blogs, social media, and web pages.
• Ability to work collaboratively within a group, actively network with others, and provide varying feedback to the team at the appropriate time to ensure that discussions stick.
• Experience implementing and coaching others on content design best practices and standards.
• Ability to operate and manage work, strategically reason, build relationships, and influence others.
• Experience creating content that aligns with the federal plain language guidelines.
• Ability to authoritatively communicate and facilitate discussion around usability, accessibility, and content design.
• Ability to identify and communicate constraints and can work within them.
• Experience establishing, iterating, and documenting design patterns to solve problems.
• Experience creating content design standards and processes.
• Experience incorporating human-centered design methods into content creation.
• Experience conducting Flesch-Kincaid tests.
• Demonstrated understanding of how content should be displayed on a product level (systems thinking), flow level (journey mapping), and page level (information architecture).

Icing-on-the-Cake Skills

• Experience working in agile, including an awareness of agile tools and how to use them.
• Experience managing stakeholder relationships.
• Experience working with government customers.

Benefits & Compensation

Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you'll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package:

• Life-friendly schedules
• Family-friendly workplace
• PTO allowance (not accrued so you get it up front!) We believe in taking time off to be well and thrive. That's why we offer 14 days of PTO, 8.75 days of sick leave, 11 federal holidays, your birthday (floating day), jury duty, and bereavement.
• Up 12 weeks of FMLA paid at 100%
• We cover 100% of your premium for our medical HSA plan + the deductible portion of HSA contributions, 80% of your premium for our HMO or PPO plans, and offer competitive dependent coverage. We cover 100% of dental and vision premiums for you and your dependents and offer medical and dependent care FSA options. We also offer life insurance, short- and long-term disability coverage, and legal planning and support insurance.
• Tech, education / training, and wellness allowances
• Safe Harbor 401(k) plan with employer contributions and immediate vesting
• Referral bonus: Bring your friends! If someone you refer is hired, you'll get a bonus of $6–12k!
• Total Pet Plan
• Employee Assistance Program

Location:

• In-person, hybrid, and remote options are available. HQ located in Baltimore, MD.

Our Compensation System is designed to reward remarkable work, grow your impact and support the whole "you" over the course of your career.

We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or negotiation skills — is given equal pay for equal work.

Our approach to compensation is intended to ensure our total package serves all of your needs and includes base pay, medical and other benefits, performance rewards, 401k matching, plus a few perks (tech and wellness reimbursement programs)!

Our salary ranges are determined based on role, level and location and provide team members salary growth within a salary grade over time. Team members automatically progress within a salary range through annual increases (given to reward service at Fearless) or merit increases (given to reward and individual's demonstrated performance and growth within the position). Fearless team members are also eligible for discretionary bonuses based on company performance.

The salary ranges for this position based on location are listed below. The base pay range is subject to change and may be modified as a part of our annual salary range review.

• AL, FL, GA, TN Residents: $61,117 (min) - $76,396 (mid) - $91,675 (max)
• NC Residents: $63,007 (min) - $78,759 (mid) - $94,511 (max)
• DE, MD, PA, TX, VA Residents: $66,157 (min) - $82,697 (mid) - $99,236 (max)
• DC Residents: $74,348 (min) - $92,935 (mid) - $111,523 (max)
• CA & NY Residents: $76,869 (min) - $96,086 (mid) - $115,303 (max)

Within the range, starting pay for team members is based on the evaluation of the alignment with the position description requirements including job-related skills and experience or training. This range reflects your earning potential over the course of your career at Fearless in this position.

So, what's next?

Over the years, we've honed a 3-step interview process that helps ensure that every employee we hire is the right fit for us and that we're the right fit for them. If we think you're a good fit, we'll get in touch and start scheduling your interviews!

• Culture Add Interview - We're a people-first company, so we always start off by getting to know more about you, how you work, what your career goals are, and what you're passionate about. This is your opportunity to ask questions and get a feel for Fearless, so don't be shy!
• Technical Interview - This is where we get into the nitty gritty of the project. During the Technical Interview, you'll be interviewed by our Passion Coaches and/or the team's Project Lead to make sure your skills align with the project requirements.
• Business Interview - At this point, you've made it to the final frontier! The Business Interview is when you'll meet with Fearless leadership to dot the i's, cross the t's, and determine whether or not we'll be moving forward with the hiring process.

About Fearless Digital:

Fearless Digital builds software with a soul. As a division inside Fearless, we're part of its digital services integrator model to unlock the power of organizations, people and tech. Our division designs, engineers, and delivers digital solutions to solve problems and drive impact. Using iterative development cycles, we minimize risk for our customers and efficiently deliver intuitive and responsive technology. In this way, we help set the stage for tech to work better for people.

That's not our only goal, though. We also strive to create a purple culture that makes our team members excited to come to work every day. We take a holistic approach to our people's well-being, and our culture and benefits are designed to support our people in working the way they like best. We encourage our people to pursue their passions, both in and out of the office. With flexible schedules, continuing education support, and a family-friendly work environment, we've created a culture that allows our team to thrive professionally and personally.

Fearless believes in equal opportunity employment. We won't discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, our clients, our subcontractors, and our vendors.