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Form of workOur requirements for applying for this position have changed. Please read this entire job posting!
This position is located at the Riverside DMV Contact Center.
Don't miss this amazing opportunity for a bonus pay differential and free parking!
The Riverside DMV Contact Center is seeking enthusiastic and dependable individuals with a positive attitude and the ability to provide extraordinary service to our customers via various communication methods. Under the direction of the Manager I, incumbents will analyze vehicle and driver license records to provide information in response to customers' questions and make appointments for customers.
Bilingual skills in Spanish preferred, but not required.
All eligible applicants may apply; however, hiring preference will be given to current permanent full-time Motor Vehicle Representative (MVR) intra-agency transfer applicants or eligible permanent intermittent MVR applicants through the Post and Bid process. A training and development assignment may be considered.
The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Salaries are non-negotiable and are subject to the California Department of Human Resources salary rules. Salaries for part-time and/or intermittent appointments may vary. Moving and relocation expenses will not be reimbursed for this position.
To be considered for this job vacancy, Post and Bid applicants must indicate "Post and Bid" and all applicants must complete the MVR questionnaire included in this Job Posting; must indicate the Job Control/Code (JC) number and the position number(s) in the " EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING " box of the Examination/Employment Application (STD. 678); and must complete and submit all items listed under "Required Application Documents" below by the Final Filing Date. Employment history information must be submitted on the STD. 678; attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the hiring process.
NOTE: Post and Bid candidates are not subject to the written response.
You will find additional information about the job in the Duty Statement .
Working Conditions
Working hours are Monday through Friday and vary from 7:00 a.m. to 6:00 p.m. Saturday or extended hours may be required. Telework is an option on a part-time basis. Telework requires California residency.
Application Instructions
Please submit only one application. We encourage you to apply through your CalCareer account at www.CalCareers.ca.gov . Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. An application package may be submitted through an alternative method listed in the "How To Apply" section below.
Do not submit any documents (for example, cover letter, diploma, letter of recommendation, exam results, etc.) with your application other than a State Restriction of Appointment (SROA)/Surplus letter, transcripts if you have college education to apply towards meeting the MVR minimum qualifications, and/or the required written response if identified within this job posting. Any other additional documents will not be accepted. Adding any other additional documents may result in elimination from the hiring process.
Do NOT include ANY confidential information on any documents you submit for a job vacancy. Confidential information that should be excluded or removed includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- MOTOR VEHICLE REPRESENTATIVE
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-407104
Position #(s):
525-431-1897-089
525-431-1897-101
525-431-1897-103
525-431-1897-112
525-431-1897-115
525-431-1897-126
525-431-1897-128
525-431-1897-137
Working Title:
Contact Center Technician - Telework Hybrid
Classification:
MOTOR VEHICLE REPRESENTATIVE $3,295.00 - $4,777.00
# of Positions:
8
Work Location:
Riverside County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
The Department of Motor Vehicles (DMV) is a recognized leader in public service and has existed for over 100 years. The DMV is responsible for registering approximately 36 million vehicles in California, and serving 30 million driver license and identification card holders, collecting over $11 billion in annual revenue. The DMV also maintains and oversees many other functions. The DMV provides quality licensing and motor vehicle-related services in its field offices located throughout California and online at www.dmv.ca.gov .
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
Geographical/Organizational Area: Customer Services Division - Statewide
U sing the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.
Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.
If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.
- Foreign Transcript Evaluation (CL-635)
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/27/2023
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Motor Vehicles
Attn: JC-407104
DMV - ASD - HRB - Talent Acquisition Unit
2415 First Avenue, MS E678
Sacramento , CA 95818
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Motor Vehicles
JC-407104
DMV - ASD - HRB - Talent Acquisition Unit
2415 First Avenue, MS E678
Sacramento , CA 95818
Place in the "MS E678 Drop Box" located at the 1st Floor Lobby.
08:00 AM - 04:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Other -
A written response to the question listed in the Written Response section below, with your name and JC number in the upper right-hand corner, submitted as a separate document.
NOTE: Post and Bid candidates are not subject to the written response. - Supplemental Application -
To continue through the hiring process, you must meet the minimum requirements; take the MVR online exam, or have current or prior State civil service employment; and take the MVR Questionnaire located at the link below.
- https://www.surveymonkey.com/r/JC-407104
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Well-developed interpersonal skills including sensitivity, emotional intelligence and maturity, customer-first attitude, a strong work ethic, patience, and flexibility in order to communicate with internal and external customers in a friendly, courteous, and efficient manner
- Accuracy, organizational skills, and ability to learn new information and processes
- Dependable and punctual
- Analytical, mathematical, and data-entry skills
- Verbal and written communication skills
Benefits
The Department of Motor Vehicles and the State of California offer many benefits to its employees. These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long term disability insurance); and employee assistance program. Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment. Click on each web link below for more information.
- Benefits summary - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx
- Benefits afforded by membership in the California Public Employees' Retirement System - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx (click on "CalPERS")
- Benefits and protections provided to public employees by the State Civil Service - https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
- Job descriptions and pay scales - https://www.calhr.ca.gov/employees/Pages/salary-and-benefits.aspx
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Talent Acquisition Unit
(916) 657-7553
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Office of Civil Rights and Resolution
(916) 657-7553
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Job Application Package Checklist
Contrary to the "How To Apply" and "Alternate Application Process" sections of this job posting, the Job Application Package Checklist is not required. However, applicants must submit all Required Application Documents identified under the "Application Instructions" section by the final filing date.
Written Response
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