Contact Center Specialist

Full Time Contact Center Specialistat our Longview, WA officeThis is not a remote position

 

Fibre Federal CreditUnion offers a vibrant, exciting, and challenging workplace in the fast-pacedfinancial industry in the Lower Columbia region and along the Oregon coast. Join our team and see what it means to be people helping people. 
 
Fibre Federal CreditUnion is seeking a Contact Center Specialist for our Longview, WA location.

 

Wage Range: $19.82 - $30.98
 BENEFITS
-Competitive Salary

• Benefits Packageincluding: 100% employer paid health, dental, vision, life, and disabilityinsurance for the employee 
• Paid Vacation Time
• 6% 401(k) PlanContribution
• 10 paid holidays
• Schedule option to work 4 - 10 hour shifts. 
• Opportunities forgrowth within the company

 
PRIMARY FUNCTIONS-Answer a variety ofmember inquiries and maintain a good working knowledge of Credit Unionservices.

Process phonetransaction requests to include, but not limited to transfers, loan payments,issuing cashiers checks, processing wires, etc.

Assist members withpayroll transactions, stop payments, overdraft and late fees, certificates, anddormant accounts.

Assist members withcard related issues and questions on Visa Credit and Debit accounts and the ATMNetwork.

Assist members withCall 24, overdraft sources, cross account transfers and Online Banking set-up,questions, and problems.

-Provide exceptionalmember service in a friendly and efficient manner.

 

POSITIONQUALIFICATIONS-Possess high schooldiploma or equivalent 

• Always maintainprofessionalism 
• Be reliable anddependable
• Be able to work in ahigh-volume call center environment
• Have outstandingcommunication skills
• Can work a flexibleschedule including mandatory Saturday hours.

-Have basic computerknowledge and exceptional attention to detail.-Be Bondable
-Bilingual abilities area preferredLearn more about FibreFederal Credit Union and TLC Credit Union at our website: www.fibrecu.com

All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.

AAP/EEO Statement: Fibre Federal Credit Union is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability, or protected veteran status.

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 Employment Type: FULL_TIME