Company

Allina HealthSee more

addressAddressMinnesota, United States
type Form of workFull-Time
CategoryInformation Technology

Job description

Number of Job Openings Available:
2
Date Posted:
May 23, 2023
Department:
16008771 Customer Experience Center Administration
Shift:
Day/Evening/Night (United States of America)
Shift Length:
Hours Per Week:
40
Union Contract:
Non-Union
Weekend Rotation:
Occasional
Job Summary:
Evaluates interactions with customer by listening to calls, reviewing emails or chat transcripts. Provides feedback to leadership. Performs audits to evaluate the root cause to ongoing issues.
Key Position Details:
Full Benefits
Associates or Vocational degree preferred
Job Description:
Principle Responsibilities
  • Performs quality assurance monitoring.
    • Evaluates interactions with customer by listening to calls, reviewing emails or chat transcripts based on established guidelines.
    • Measures quality using service excellence program.
    • Recognize and celebrate excellence with written documentation.
    • Documents feedback of areas needing improvement for each call.
  • Provides feedback to leadership to leadership regarding trends noticed during quality monitoring.
  • Performs service line audits as needed to evaluate root causes of ongoing issues.
    • Other duties as assigned.

Job Requirements
  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • Associate's or Vocational degree preferred
  • 2+ years of customer service experience required and
  • 1+ years in a health care setting required

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
Refer code: 7447699. Allina Health - The previous day - 2023-12-28 00:08

Allina Health

Minnesota, United States
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