Contact Center Lending Rep 1

Pay: $20.50 per hour plus incentives paid monthly.

Location: Portsmouth, NH

Hours: M-F 8:00-5:30, rotating Saturday schedule

Voted Forbes list of America’s Best In-State Credit Unions 6 years in a row!

At Northeast, our core values drive our mission and vision. Our mission is to enrich and nourish the lives of others: Our members, our employees, and our communities.

Experience Driven-People Focused: Collaborate with team members to provide the best experience possible for our members.

Be a Force for Good: Support volunteerism and community engagement inside and outside of the organization.

Empower Excellence: Communicate openly and care for the well-being of yourself and your team. Build results through positive relationships that support diversity and inclusion.

Lead From Your Seat: Challenge the status quo! Be your true self and take initiative, while supporting and recognizing those around you.

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We support both the hybrid remote and fully on-site work approaches.

The hybrid work model requires 2 days in-office each week, which is possible after the initial 8-week training period which consists of 3-4 weeks of training in our Portsmouth, NH Member Care Center followed by 8 weeks in the home Member Care Center. Please note there is always the potential requirement to work in-office due to employer needs and/or employee performance.

The Role:
Help members and potential members with lending requests through all interactive channels. Explain and cross sell products and services, while maintaining a one contact resolution environment. Assist in the process of consumer loans, working with any internal departments to ensure member satisfaction. The representative will also uphold Northeast’s Core Values by ensuring that all interactions with credit union members and internal team members are handled with integrity, optimal member service, and profitability.

Adhere to and uphold Northeast Credit Union's Values and Service Standards.

Experience and Qualifications:

At least three years of similar or related experience in consumer lending and sales.
Good organizational skills with proven ability to multi-task.
Ability to recognize and resolve member issues promptly, using courtesy and tact.
High school diploma or equivalent.

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Benefits We Offer:

• Employee loan discount
• Student loan/tuition assistance program
• Comprehensive medical/dental/vision +
• PTO and paid federal holidays
• Weekly paychecks
• 401k plan with employer match/profit sharing
• Participation in the Annual Incentive Plan

Additional Perks:

• Continued training and advancement opportunities
• Balanced/Predictable schedule; all locations close at 5pm and on Sundays
• Opportunity to join our many employee created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)
• Local Volunteer Opportunities with employer contributed Volunteer Day
• Company Outings and annual Summit
• Hybrid work environments

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Equal Opportunity Employer