Consumer Payment Analyst

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Consumer Payments Analyst

Richemont | Shelton, CT

Role Overview

The Consumer Payment Analyst supports our luxury brand and functional area management throughout the Americas Region to manage the payment life cycle which includes but not limited to creation, monitoring and maintenance of merchant accounts. This person will support all activities including compliance reviews, controls and training for the network on AML, Sanctions and credit card handling.

Responsibilities

• Monitor and maintain compliance with internal control policies and procedures across the organization, adhering to Group requirements.
• Enhance the level of internal control by implementing procedures and conducting training sessions, while identifying potential risks and effectively communicating them to Maisons and Regional Support Functions.
• Utilize strong investigation skills and data extraction techniques to identify high-risk areas within the organization.
• Conduct data analysis and generate reports on payment trends, identifying opportunities for process improvement.
• Collaborate with crosss-functional teams, including accounting and IT to streamline payment processes, improve efficiency and enhance the overall customer experience.
• Conduct monthly research and prepare comprehensive reports on AML and 8300 violations.
• Collaborate with the Security team to assist in boutique investigations related to AML and sanctions research.
• Handle credit card inquiries and provide assistance, as well as facilitate the creation of merchant accounts for retail boutiques.
• Ensure timely communication and escalate relevant information to the Maisons and Senior Management.
• Support projects and initiatives aimed at transforming the business both locally and globally.
• Partner with the Legal Department to ensure compliance with Consumer Payments and subpoenas.
• Assist in gathering and analyzing data for PWC and internal audits.
• Play an integral role in the implementation and support of new technology/systems, along with the development of related operational procedures.

Qualifications

Education:

• Bachelor’s Degree in business related field (Preferred)

Required Experience:

• Prior hands-on experience with credit card processing and reconciliations
• Strong communication, negotiation and interpersonal skills
• Multi-level Consumer Payments experience
• Strong Microsoft Office skills including Excel and Powerpoint for reporting
• Strong quantitative analytical skills
• Excellent customer service skills
• Proactive in anticipating and planning projects
• Create and deliver engaging presentations
• Familiarity with AML and 8300 violations reporting.

Personal Skills:

• Excellent presentation and attention to detail skills
• Strong team player approach
• Excellent communication(verbal and written) and organizational skills
• Displays awareness for the need of confidentiality in sensitive matters
• Capacity to prioritize multiple simultaneous projects with deadlines

Travel Requirements:

• Potential travel within North America

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $90,000 – 100,000/ annually

Salary will be negotiated based on relevant skills and experience