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SalaryWe Are Hiring:
Core Responsibilities:
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer:
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement:
Salary Description: From $49,587.20 a year
- Department: Post Acute Care
- Schedule: Full-time, Monday-Friday, days
- Location: Remote, with 25% travel
Position Summary:
Supports improvement of key CX outcome measures; helps drive compassionate and responsive service recovery experience for consumers and patients.
Core Responsibilities:
- Facilitates market-wide engagement and delivery of the consumer and Patient Experience strategy.
- Serves as a subject matter expert for CX in local market.
- Supports improvement of key CX outcome measures and helps drive CX action plans.
- Provides compassionate, personalized service recovery experience to consumers and patients.
- Listens, investigates, documents and responds to consumer and patient complaints and concerns.
- Escalates and triages complaints and concerns to appropriate personnel/department(s) as necessary to obtain timely, satisfactory resolution.
- Develops, implements and participates in service and patient relations initiatives/training.
- Demonstrates exceptional negotiation and conflict resolution skills in addressing dissatisfied consumers and patients.
- Ensures all required timelines are met for complaints and grievances.
- Provides non-medical education and support to consumers, patients and care teams.
- Fully understand and address CX insights with key stakeholders.
- Participates in committees, work groups, and process improvement teams aimed at improving overall experiences.
Education:
- High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
- 1 year of consumer or Patient Experience strongly preferred
#LI-Remote
Why Join Our Team: Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement:
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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Salary Description: From $49,587.20 a year
