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Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
The Originations Specialist is a full-time, entry-level role designed to provide a hands-on "Best in Class" loan experience for our SoFi members. The Originations Specialist will complete a six-week classroom and on-the-job training course, setting you up to succeed as you enter a full production environment. Upon training completion, you will review Personal loan applications to validate the accuracy of the application to include the identity, employment, and income of the borrower. Upon mastery of the Personal loan product you will learn Student Loans and In-School loans to support our full suite of unsecured lending products.
What you'll do:
- Review loan applications according to credit policies and procedures- including analyzing credit reports, calculating income from various sources, and verifying documents provided by applicants
- Verify member's identity and other required regulatory documentation
- Clearly document Member interactions using selected templates where appropriate
- Perform outbound outreaches to applicants to successfully move applications through the process of funding
- Demonstrate empathy, professionalism, top-notch problem-solving skills, relationship management
- Follow compliance and regulatory guidelines to protect sensitive information and meet the Member needs
- Operate within a team environment of 15-20 team members, working towards a common goal
- Share insights with teammates regarding the root causes of member inquiries, concerns, and complaints. Advocate on our members' behalf to improve our products, operations, and policies
- Develop strong knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation
- Perform ad hoc duties as assigned
What you'll need:
- A strong connection to the SoFi Mission and Values
- A passion for helping others while solving problems quickly
- Professional demeanor and strong work ethic, high accuracy, and strong attention to detail
- Strong verbal and written communication skills
- Excellent organizational and time management skills
- Proficient in Google products, data visualization tools, customer service tools, and admin tools
- A self-starter, able to make decisions while applying analytical skills required to manage reviewing tasks
- Able to learn, retain, and apply new information quickly
- Able to identify trends in your day-to-day work, in a spreadsheet, in a series of charts/graphs and connect those trends to a possible root cause
- To establish productive working relationships with co-workers, management, and clients
- College degree desired. High school diploma or GED required
- Ability to work alternative schedules: weekends and weekdays, evenings, and early mornings
- Flexibility to work overtime, as the need arises
