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Form of workWe are hiring a highly motivated Consumer Compliance Analyst to help us strengthen our compliance program. This is a highly visible role with valuable and meaningful work.
You will independently lead the efforts to strengthen our Consumer Compliance program and provide effective solutions to support the fast-paced growth in the U.S. and Canada.
Responsibilities- Respond to regulatory and contractually mandated requests from business partners;
- Write formal responses to consumers, as well as federal and state regulatory agencies;
- Coordinate timely responses with risk, legal, compliance, customer support, and payments teams;
- Analyze complaint data to identify trends and root causes, providing insights for process improvements and product enhancements;
- Develop and implement strategies to prevent recurring complaints and enhance customer
- satisfaction;
- Prepare management for regulatory meetings by independently creating strategic arguments, including summarized action and talking points;
- Review products and activities from a Consumer Compliance perspective;
- Review marketing material for Consumer Compliance risks; provide recommendations to Product, Legal, and Compliance teams;
- Undertake special compliance-related projects, which will improve the customer experience;
- Work closely with senior management to optimize local compliance operational excellence;
- Prepare monthly and quarterly complaints metrics for Senior Management and the Board.
- Bachelor's degree;
- 5+ years of experience; prior project management experience at a bank, broker-dealer, or money services business;
- Experience in consumer protection, UDAAP, regulatory consumer protection regulations (such as CFPB and OSFI);
- Excellent written and verbal communication skills with an ability to make complex topics easily understood;
- Strong research, critical thinking, organizational, and writing skills;
- Self-motivated with a commitment to excellence, accuracy, and quality;
- Experience managing multiple projects or activities simultaneously, delivering accurate results in a timely manner.
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
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