Consulting Systems Engineer

ANM is looking for a Consulting Systems Engineer to join our amazing team.

FOR DENVER ONLY:

For our Colorado candidates, the position pay range is: $75,000 - $85,000

Who We Are:

ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing and deploying solutions for enterprise networking, data center & cloud, collaboration, security, audiovisual, and Salesforce.

Our Benefits:

• Competitive Salary
• Full benefits packages (Medical, Dental, Vision, Life Insurance, Short Term, and Long-Term Disability)
• Paid Time Off
• 401K Plan
• Flexible Spending Account
• Employee Recognition Rewards
• Career training geared toward professional growth

Who We Are Looking For:

At ANM, a Consulting Data Center Engineer in our Managed Services Team is responsible to work with ANM clients in support and troubleshooting of information technology solutions. This position requires a blend of technical competence, client service skills and team collaboration to successfully support all aspects of the client’s technology systems.

What will you be doing as a Consulting Data Center Engineer:

• Provides professional and empathetic first-contact responses to clients.
• Acts as a technical resource for assigned issues and work closely with the ANM technical teams to resolve problems.
• Acts as mentor and escalation point for more junior engineers.
• Works closely with the Management, Account Managers, and Client Service Managers to ensure ANM is delivering World Class Support to our clients.
• Clearly and consistently communicates with client IT departments and ANM technical teams about the status and progress of issues.
• Generates & implements clear and consistent documentation of client environments.
• Performs analysis and diagnosis of system problems.
• Provides first and second-level technical support for numerous technologies to ANM clients.
• Interacts directly with clients via phone and ticketing systems.
• Applies analytical skills and technical knowledge to solve technical problems of medium to high complexity.
• Uses knowledge of technology, products, and services to troubleshoot and maintain networking solutions of all sizes
• Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution often collaborating between more than one group at a time.
• Interacts with telecommunication, hardware, and software vendors and operates on the customers’ behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
• Participates in special projects as assigned.
• Invests time in continued education to learn new technologies.

Required education, technical skills, and/or experience:

• 3+ years of experience administering, troubleshooting, and maintaining virtualization technologies such as Vmware vSphere or Hyper-V
• 3+ years of experience administering, troubleshooting, and maintaining one or more Cisco UCS B and C series, Dell EMC, or HPE servers
• 2+ years of experience administering, troubleshooting, and maintaining enterprise network storage such as HPE Nimble, Netapp, Dell EMC, and equivalent
• 2+ years of experience administering, troubleshooting, and maintaining enterprise backup and data protection solutions
• 1 + years of experience troubleshooting and configuring data center network and storage protocols such as TCP/IP, iSCSI, FC, FCoE, or NFS

Preferred education, technical skills, and/or experience:

• Experience with SDDC or hyper-converged technologies such as vSAN, Hyperflex, Nutanix, NSX, or Cisco ACI
• Experience with cloud computing and storage platforms

TRAVEL:

Travel may be required for this position. Must have reliable transportation, valid driver’s license, and motor vehicle insurance.

ANM is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.