Conference Services Manager

Job Details
Job Location
Seascape Beach Resort - Aptos, CA
Salary Range
$65,000.00 - $70,000.00 Salary
Description
SUMMARY: Responsible for coordinating, managing, and executing group assignments booked by the Sales Department. Monitor all contractual agreements pertaining to meeting space, food and beverage and special events. Effectively communicate to all resort departments the information necessary to successfully execute the group's needs while maintaining a good client relationship. Coordinate and oversee client functions to ensure customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepare all event documentation and coordinate with Sales, hotel departments and customer to ensure consistent, high level service throughout the pre-event, day of event and post-event phases.
• Recognize opportunities to maximize revenue by up selling and offering enhancements to create outstanding events.
• Serves as the event planner's primary contact following Sales turnover on property and is responsible for client's experience.
• Communicate effectively with Resort operation departments to ensure guest satisfaction and act as a liaison between Sales Manager and customer throughout the event process.
• Conduct professional site inspections and assist with the sales process when necessary.
• Be available to greet and assist clients while on site at appropriate times (evening and weekends are required).
• Must be flexible to accommodate irregular or extended hours.
• Lead pre-event and post-event meetings for assigned groups to review and communicate group needs and feedback.
• Manage customer budgets to maximize revenue and profitability including forecasting event revenue for groups.
• Finalize all charges to prepare for billing.
• Stay current with trends; assist with business development, collect market and competitive intelligence.
• Attend required in-house meetings as required.
• Lead BEO/Resume meeting, while adhering to all distribution requirements for internal departments.
• Support and act on behalf of the catering team or banquet manager in their absence.
• Adhere to all standards, policies and procedures of the resort and department.

• Support safe work habits of all banquet staff and always contribute to a safe working environment.
• Follow directions, get along with co-workers and supervisors, treat co-workers, supervisors and guests with respect and courtesy, contribute to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior.
• Perform other related duties as requested and/or outlined by the supervisor.

Qualifications

• Ability to take care of the customers' needs while following company procedures.
• Ability to pay attention to the minute details of a project or task.
• Ability to accept responsibility and account for his/her actions.
• Identify operational challenges associated with his/her group and works with the resort staff to solve these challenges and/or develop alternative solutions.
• Ability to complete assigned tasks under stressful situations.
• Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Ability to identify and correct conditions that affect employee safety.
• Ability to get along well with a variety of personalities and individuals.

EDUCATION AND/OR EXPERIENCE: The below are the minimum requirements to adequately perform this role

• Bachelor's Degree.
• 3+ years of Conference Services experience within convention hotel/resort required.
• 2+ years of experience in Delphi FDC and diagramming tool (Social Tables or Delphi) required.
  • Familiarity with Delphi administrative backend (menu building, pricing, and taxes) a plus.
• Event detailing & execution experience
  • High volume of corporate market segment event experience is a plus.
  • Strong knowledge of space optimization and creative thinking

CERTIFICATES & LICENSES

• Must have valid Food Handler Certification.
• TIPs certification preferred.
• Must provide valid document(s) to work in the US.
• Valid California Driver License.