Concierge/Appointment Setter for Pet Resort Full Time

This is a fun, very fast-paced, busy Pet Resort, daycare, and grooming spa. Experience in the pet industry would be a plus but not necessary. Must have great phone/customer service skills. You will be answering the phone to schedule appointments for grooming daycare and boarding, as well as checking customers in & out - Lots of Multitasking. Great personality as you will be customer-facing. We are open 7 days a week and the position will require weekend work. M-F 9-8 Sat-Sun 9-6. Company paid Dental/Vision/Life Insurance, Employee discounts as well as paid vacation. Come be part of an award winning team.

Responsibilities

• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction

• Provide accurate, valid and complete information by using the right methods/tools

• Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Application Question(s):

• What would make you a great fit fo this position?

Experience:

• Customer facing and phone: 1 year (Preferred)

Work Location: In person