Address
Form of workTHE JOB
As a Concierge, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
DAY-TO-DAY
WHAT IS REQUIRED
WHAT WILL MAKE YOU STAND OUT
THE IDEAL CANDIDATE
As a Concierge, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
DAY-TO-DAY
- Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.
- Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
- As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests
- Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests
- Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community
- As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures
- May check in/out hotel guests
WHAT IS REQUIRED
- High School Diploma, GED or equivalent
- Driver's License
WHAT WILL MAKE YOU STAND OUT
- Post-secondary education
- One (1) year previous experience working in a similar resort setting
- Bilingual
- AAA / Mobile / Forbes guest service standards experience in a hotel/resort setting
THE IDEAL CANDIDATE
- Able to effectively communicate in English, in both written and verbal forms
- Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
- Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
- Effective listening abilities with strong judgment skills
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
- Maintain a professional, neat and well-groomed appearance adhering to company standards
