Concierge, 3P-7P

Job Title: Concierge Day Shift JD – Verandah

FLSA Status:Hourly, Non-Exempt

Wage Range:$13 - $15 per hour

At Sunshine Retirement Living we are looking for People who have Passion for serving with Excellence. Our teams strive each day to create a community where seniors can enjoy life and create connections. Our mission is simple “People, Passion and Excellence” (aren’t we clever, sneaking that into the first sentence!).

When we find team members with the heart to serve our residents, we do our best to ensure that as a company we are serving you. We invest in you with job specific training programs, career pathing, regular wage increases, and leadership who is committed to your personal success. Working in our communities isn’t just a job but a large part of where you choose to spend your time and your work does not go unnoticed.

We know your passion is people, not reading, but you’re still here so let us share a few more great reasons to join the Sunshine team! We understand the importance of your physical and mental health and creating a healthy work/life balance. That’s why our view on benefits is holistic-

• Competitive health, dental, and vision insurance

• Paid Time Off- doesn’t matter if you are full or part time; getting time away from work without sacrificing your income is important in maintaining that healthy balance.

• Speaking of PTO- you work hard, and we want to help celebrate you! We do this by giving additional PTO for your birthday!

• Free Employee Assistance Program which includes counseling and comprehensive personal supports. Our EAP is not only for team members but their family as well.

• MDLive - a virtual medical program to help you quickly see a provider for treatment and prescriptions

• Our communities are proud of the top-notch culinary programs that we provide to our residents, and we can’t ask you to work all day without having a break to enjoy as well! Who else provides free shift meals created by executive chefs?

• Live in the moment but plan for the future- Sunshine has a 401K plan and we offer company matching after 1 year of service.

We can’t possibly go through all the great benefits you get by working at Sunshine Retirement Living. See all the perks and their details by going to our website. We’ll make it easy- Benefits and Perks - Top Independent, Assisted & Memory Care (sunshineretirementliving.com)

Now that we’ve got you hooked let’s give you an overview and see if the position is fit for you!

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Staff the reception desk continuously during assigned period

• Arranges coverage of reception desk during break and lunch periods

• Graciously greets all visitors and politely assists them as necessary

• Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance

• Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log

• Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision (memory care communities)

• Sort and direct mail to managers, residents, or forwarding to family as needed

• Help organize guest meal counts and record coupons and/or payment from residents (independent living communities)

• Promptly and courteously answers telephone, directing incoming communications to appropriate person

• Monitors fax machine, directing incoming communications to appropriate person

• Monitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance

• Notify Maintenance Department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable

• Maintains inventory control system for all office supplies and notifies manager of any needed supplies

REQUIRED EDUCATION AND EXPERIENCE

• Must be 18 years of age

• Ability to work with little supervision and maintain a high level of performance and customer service

• Meet state related requirements (if applicable to position)

PREFERRED EDUCATION AND EXPERIENCE

• Experience in computer use and relevant software applications are preferred

• Experience with or the ability to use multi-line telephone system

Sunshine Retirement Living is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind: Sunshine Retirement Living is committed to the principle of equal opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sunshine Retirement Living are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sexual orientation, gender identity, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sunshine Retirement Living will not tolerate discrimination or harassment based on any of these characteristics. Sunshine Retirement Living encourages applicants of all ages.