Computer Support Technician

Computer Support Technician

Jefferson Healthcare

Announcement #246353

Jefferson Healthcare is looking for full-time Computer Support Techniciansto join our growing fast-paced Information Technology Team. For both open positions, our ideal candidates are the best troubleshooters around and take pride in providing world-class customer service to users of all skill levels. You are a team player, self-directed and have a strong attention to detail. You also have solid troubleshooting skills and strong experience installing, configuring, and diagnosing computer hardware and software issues and addressing network connection problems. If this sounds like you, this could be the opportunity you're looking for and we look forward to meeting you!

What can we offer you?

• Competitive salary
• Benefits package that is ranked in the top 1% in the state!
  • Medical, dental, vision, retirement, PTO and more!
• Hands-on training
• Opportunities for advancement

Position Description

Researches, installs, configures, maintains, and repairs PC workstation/server and network hardware/software in a fast-paced work environment. Provides excellent customer and technical support to end-users both in-house and at remote locations. Provides quality user training as required. Provides a positive contribution to improving the overall efficiency of Jefferson Healthcare information systems. Ability to work collaboratively in a team as well as motivated to individually take on and complete tasks. The ability to provide outstanding customer service, and communicate technical information to non-technical staff IS essential. Will be required to provide 24-hour on-call support up to one week a month. Provides IT Helpdesk phone line coverage and support as assigned.

Major Responsibilities

• Computer hardware, software and network troubleshooting
• Installs, moves, sets up, configures computers, printers, and network connections
• Manages, configures, and troubleshoots network printing
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user computers
• Loads specified software packages such as operating systems, work processing, or spreadsheet programs into computer. Replaces or upgrading defective or inadequate software
• Enters commands and observes system functions to verify correct system operation. Instructs user in use of equipment, software, and manuals
• Researches, orders, processes computer hardware and software. Performs inventory management
• Troubleshoots mid- to high-level software and hardware issues and errors on workstations, printers, servers, network equipment and in a variety of applications
• Educates Users on policies and procedures related to computer usage
• Answers staff inquires in person, via telephone, email and a ticketing system concerning systems operation.
• Diagnoses system hardware, software, and operator problems. Recommends or performs remedial actions to correct problems based on knowledge of system operation.
• Communicates with suppliers, technical support, and users via phone, email, or other
• Regularly attends and participates in staff meetings, brainstorming, and planning sessions
• Researches, installs, troubleshoots, configures, and maintains unique systems and software, such as niche medical software, information technology utilities, data communication software, etc...
• Creates system documentation, instructions and troubleshooting documentation & tips

Education and/or Experience

• Microsoft or other Technical certifications desirable
• Competency supporting users in a Microsoft Server environment.
• MS Exchange Server, MS SQL server, MS Internet Information Server experience is desirable
• A+ Certification or minimum 1 year experience in troubleshooting PC hardware and software problems

Schedule: 1.0 FTE; 40 hours/week; Day Shift; non-CBA

To apply: To apply for this position and future positions, please visit our careers website at https://jeffersonhealthcare.org/healthcare-careers/

This position will remain open until filled.

* Candidates who accept a written offer of employment must pass a background check and may be required to undergo 11-panel testing for commonly abused controlled substances, including marijuana, in accordance with our policy.