Computer Support Specialist

Job Title : Computer Technician

Job Location : Grady County BOE (Tech)

Category : Classified

Position Purpose:

Under the general supervision of the Director of Technology and building Principal, to maintain and keep the school district's laptops, computers, tablets, phones, printers, wireless access points, and network equipment in operating condition, meeting the technology needs of the district; troubleshooting and repairing computer hardware and software, and resolving immediate computer operational problems.

Essential Performance Responsibilities:

• Understand laptop technology with ability to troubleshoot and repair
• Understand desktop computers and repairs
• Install and maintain computer operating systems, application software, and related computer equipment.
• Perform computer and network hardware and software repair (computers, printers, scanners, and programs).
• Working knowledge of WiFi with ability to troubleshoot WiFi issues
• Inspect computer and network equipment requiring specialized computer repair and troubleshooting for the purpose of identifying and verifying repair needs.
• Assess malfunctions of hardware for the purpose of determining appropriate actions to maintain computer and network operations.
• Maintain the school -based computer labs and classroom computers
• Train selected individuals for the purpose of ensuring their ability to use computer systems and new or existing software.
• Coordinate computer and network-related repair requests with end users
• Assist in record-keeping regarding the functioning and inventory of the school district's computers and related equipment, repairs, etc.
• Install and troubleshoot phones
• Install troubleshoot and repair network Printers

Additional Duties: Performs other related tasks as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.

Equipment: Computers, laptops, switches, scanners, printers, phones, wireless access points, interactive flat panels, and related equipment.

Travel Requirements:

Travel to school district locations, using your vehicle, to repair hardware, install software and assist end users.

Knowledge, Skills, and Abilities:

• Working knowledge of an IP network, addressing, and scheme
• Extensive knowledge of computer hardware and software installation procedures
• Knowledge of school district personal computer and software applications
• Knowledge of Windows 10/11 operating system, and network component configuration
• Ability to inspect, assess, troubleshoot, and repair computer network systems, hardware, and software. Includes PCs, laptops, printers, wireless access points, projectors, touch screen panels, tablets, etc.
• Ability to work in different environments - independently, with a partner, and in groups.
• Working knowledge of Google and Microsoft products, Internet, WAN/ LAN, and computer network programs and operations
• Ability to communicate effectively with all levels of end-users
• Ability to follow oral and/or written instructions
• Ability to report work orally and/or in writing to supervisors
• Ability to establish and maintain cooperative working relationships with staff and others contacted in the course of work
• Ability to carry out instructions furnished in written or oral form
• Ability to install and run network cabling using ladders and lifts
• Analytical, problem-solving, and creative-thinking skills with respect to computer-related issues

Physical and Mental Demands, Work Hazards:

• Works in standard office and school building environments.
• Able to lift and carry computer monitors, printers, and tower systems (up to 50 pounds)
• Working knowledge of tools and equipment required to install network systems including security cameras, cat6e cabling, wireless access points, bridges, and switches
• Understanding that this position is meant to serve others in the school district to assist with teaching and learning.

Qualifications Profile:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• High School diploma.
• Related college or technical school coursework.
• Documented training in computer hardware, software and network use, troubleshooting and repair.
• A+ certification and/or networking certifications preferred.
• Motor Vehicle Operator's License and ability to provide own transportation.
• Significant successful related experience in computer and network installation, maintenance, troubleshooting and repair.

Contact: Chris Guest
Email: cguest@grady.k12.ga.us
Phone: (229) 377-8258

Job Types: Full-time, Permanent

Pay: From $35,700.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift
• Monday to Friday

Experience:

• pc repair: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Relocate:

• Cairo, GA 39828: Relocate before starting work (Required)

Work Location: In person