Computer Support Specialist

Overview: This position serves as the technical liaison for the B&R Auto Wrecking staff. As an integral part of the IT Team, the position will provide technical support, assistance, and guidance. This position will serve as the front-line support with business users on service requests, investigating and evaluating problems, and escalating issues where necessary. This position will report to the Director of IT.

Job Classification: Full-time/FLSA-exempt

Compensation type: Salary

Primary Responsibilities:

- Collaborates with staff in support, maintenance, and troubleshooting of technology infrastructure, such as workstations, servers, network, VOIP, mobile, data center, physical plant, etc.

- Maintains, collaborates, and supports technologies for security/compliance. Such as PCI compliance, security best practices, endpoint and firewall technologies, VPN, SIEM, authentication, audits, and investigations.

- Works with technology vendors in support, maintenance, investigation, and support of infrastructure/applications/development.

Professional Competencies:

- Ability to work independently on designated computer projects.

- Ability to handle several projects or simultaneous work assignments effectively.

- Ability to prioritize work effectively.

- Ability to effectively communicate with frustrated computer users.

- Ability to handle frequent interruptions.

Preferred Qualifications:

- Experience supporting Windows desktop and server operating systems in a Microsoft Active Directory environment.

- Experience using IT ticketing/project management tools/Remote monitoring and management tools.

- Experience working in support of a retail environment with multiple sites.

- Experience using and providing support for Microsoft Office 365 and Teams.

- Experience with supporting unified VoIP platforms across multiple locations.

This position will, at times, require the Computer Support Specialist to work outside of normal business hours. The IT Director is open to discussions surrounding work hours, location, remote capabilities. Other technologies in support of the business, where appropriate, will be provided.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This position will require some travel. A valid driver's license and driving record in good standing is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential job duties.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift
• Weekends as needed

Work Location: Hybrid remote in Springfield, OR 97478