Job Description
Job Title: Computer Support Associate I (Infrastructure Engineer)
Location: Waterloo, IA, 50322
Type: ONLY on W2 contract (NO C2C)
Length: Long Term
Pay Rate – $28 per hour
The driving mentioned would be in a company pickup truck to different sites. Driving time approx. 1 hour or less.
This work is on-site.
Additional Information:
- This is for one, 1nd shift position will work ONSITE:
- There is a weekend On-Call rotation that these positions will be a part of
- OT is possible
- Metatarsals are required on the first day
- Some travel between Waterloo area locations is possible
Job Description:
- Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties
Job Duties:
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
- documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements:
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
Education Requirements:
- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
As a Kelly Services candidate, you will have access to numerous perks, including:
Kelly-sponsored Affordable Care Act health care coverage available for eligible employees
Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable*
Service bonus plan
Holiday pay plan
Weekly electronic pay options
Free online training campus available
Exclusive online employee community
Employee assistance program (EAP) available at no cost
Corporate discounts
Transportation spending accounts