Computer Operator

Description:

• Mainframe infrastructure monitoring of events and alerts to ensure overall system health.

• Identify, triage and resolve mainframe system or user alerts and incidents within service level agreements for applications such as z/OS, CICS, DB2,TSO and printing.

• Serve as an escalation point for Tier 1 helpdesk and users.

• Enterprise batch job scheduling systems monitoring to ensure online application availability.

• Identify, triage, resolve or escalate batch job failures, scheduling bottlenecks, job contentions and failures in automated escalation.

• Fulfill service requests for mainframe and batch scheduling functions including but not limited to adhoc scheduling requests to run or make one time changes to batch jobs, stop/start mainframe tasks

• Work with Tier 3 Mainframe, Scheduling and Business Unit teams to manage non-standard activities such as system and hardware upgrades and application implementations.

• Participate in regular weekend maintenance activities for mainframe infrastructure including performing system IPLs, application check out and escalation.

Qualifications

• Experience with mainframe infrastructure including JES, z/OS, CICS, DB2, TSO, SDSF and ISPF.

• Experience with job scheduling systems including Control-M, Tivoli Workload Scheduler and Jobtrac.

• Experience with automation, monitoring and incident management tools such as OPSMVS for the mainframe, BMC Impact Explorer, BMC Mainview and Service Now ITSM tools.

• Effectively communicate both verbally and written in order to exhibit quality customer service.

• Able to display strong aptitude for logic, problem solving and to maintain composure in a variety of situations.

• Ability to work non-traditional hours in order to cover nights, weekends and holidays in addition to providing regular, reliable, punctual and predictable attendance.

Preferred Qualifications

• Basic knowledge of open systems and or equivalent experience.

• General understanding of Infrastructure services and support mechanisms (ITIL disciplines).

• Basic understanding of separation of duties and legislation including the Data Privacy Act.

• Understands and able to identify automation of repetitive technical tasks.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.