Computer Operation Analyst

BCforward is currently seeking a highly motivated Computer Operation Analystfor an opportunity in Raleigh, NC!

Position Title: Computer Operation Analyst

Location: Raleigh, NC

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 + months contract + renewable

Job Type: [FULL TIME (>%3D30 HRS WEEKLY) [CONTRACT], [ONSITE] , [Weekend, Night shift]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

• Monitoring and remediating issues with alerts and notifications to support servers and other application tools.
• Responding to alerts related to file transfer issues or other data issues and remediating these alerts.
• Assisting partners via email and phone to resolve transfer issues which could be related to server, network, or other infrastructure components.
• Documenting issues and assisting with root cause analysis as needed.
• Provide 24x7 support for Enterprise Level Networks.
• Proactively monitor network status and taking appropriate actions as needed.
• Work with the incident management team to determine cause of network issues.
• Trouble shoot network incidents and work to resolve them.

• Bachelor's Degree in Computer Science or related field and a minimum of 4 year experience is required.
• Additional experience may be substituted in lieu of degree.
• Intermediate UNIX/LINUX skills (comfortable with UNIX/Linux at the command line)
• Solid understanding of networking an network troubleshooting
• Ability to troubleshoot issues and remediate any issues.
• Excellent customer service skills and ability to communicate effectively.
• Understanding of networking and file transfer protocols.
• Strong problem-solving skills.
• Experience with Windows Operations systems, Office suite and Outlook email.

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 219046 when responding to this ad.