Computer Based Exam Proctor/Administrator

Prometric is a trusted leader in global test development and delivery solutions for academic, corporate, financial, government, healthcare, professional associations, and technology markets. As a strategic partner, we work closely with clients to advise, develop, manage and deliver comprehensive solutions that feature unparalleled test development and delivery expertise as well as the industry’s most integrated, technology-enabled environment across the world’s most secure testing network or through the conveniences of online testing services.

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Prometric is an Equal Opportunity Employer: Disability/Veteran

Required Conduct:

• Ensure every candidate receives a fair test
• Represent Prometric's vision, mission, and values
• Ensure your test center provides a best-in-class and comfortable testing experience
• Permit only eligible candidates
• Safeguard the test center from misconduct

Responsibilities:

• Maintain and apply expert knowledge of test center policies, practices, and procedures
• Greet examinees and verify identification
• Register and prepare candidate scorecards
• If applicable, digitally scan and record candidate fingerprint identification
• Continuously monitor candidates as they complete exams
• Resolve or report candidate issues with urgency
• Secure all computer software in the test center at all times
• Reboot computer servers and reset passwords as necessary
• Report any occurrences outside company guidelines to corporate management
• Ability to be flexible with scheduling based on Prometric capacity requirements

Required Experience:

• High School Diploma required, college experience a plus
• One to two years customer service related experience required
• Ability to communicate with candidates effectively and with professionalism and authority
• Ability to write detailed reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Physical Requirements:

• Capable of lifting up to 40 pounds
• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to perform periodic physical proctoring/monitoring (walking inside the testing room)
• Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
• Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet
• Ability to enroll and pass a background check for administering federal government client exams

Flexible shifts Monday through Saturday between 6:30 am - 1 pm and 12 pm - 6 pm.

Job Type: Part-time

Pay: $15.50 per hour

Expected hours: No more than 35 per week

Benefits:

• Flexible schedule

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Morning shift
• No nights
• Split shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• When would you be able to start work?
• Which shifts are you interested in working: Morning (630AM - 1230PM) or Afternoon (1130AM - 6PM)? What days are you available to work?

Education:

• High school or equivalent (Required)

Work Location: In person