Computer Assistant

If you have a passion for helping people and a love of new technology, then come work at the public library! This position is focused on assisting library patrons with various technology issues.

Job Summary:

This position involves customer service to library users with technology needs.

Minimum Qualifications:

High school diploma or equivalent along with relevant technology experience required.

Required Competencies:

• Ability to communicate effectively with staff and patrons, and interact with public in a consistent, friendly and courteous manner.
• Ability to establish and maintain effective working relationship with co-workers.
• Ability to learn and follow the general rules, regulations and procedures of the library system.
• Ability to understand and follow written and oral instructions.
• Ability to handle money and make change.
• Ability to work with limited supervision, pay attention to detail, and exercise sound independent judgment.
• Ability to withstand extensive standing while working.

Essential Duties:

• Be a collaborative team member, sharing responsibility for building supervision, working towards ensuring the proper maintenance and organization of the library and its collections, and in helping the library provide a welcoming, comfortable, and safe place for the community.
• Monitor and assist patrons with Internet and miscellaneous computer functions (MS Office, Email, search engines, job applications other normal software/applications). Familiarity with Apple, Android, Microsoft, and library software preferred.
• Monitor and assist patrons with library equipment (copiers, scanners, microfilm readers, projectors, etc.)
• Ability to teach short sessions of half hour to hour on different library apps and computer software.
• Provide prompt, knowledgeable and courteous service in answering technology questions, directional, basic reference questions, handling telephone calls and routing messages.
• Learning and assisting with opening and closing procedures.
• Required to perform all other duties as assigned.

Job Type: Part-time

Pay: $14.50 - $15.00 per hour

Expected hours: 20 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Tech Support: 1 year (Preferred)

Work Location: In person