Compliance Team Leader

Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
Team Leader Role Portrait
The Team Leader is accountable for leading the performance team completing Court Order, Power of Attorney, Legal Guardianship, and Representative of Estate reviews for public sector clients. The Team Leader will be responsible for all aspects of delivery to ensure customer and client satisfaction as well as the retention and expansion of business. They will understand key Health and Wealth domain fundamentals, ensure risk mitigation plans are in place, and Service Level Agreements are met.
Change Management:

• Drives change across the solution by incorporating feedback to improve how teams and internal partners operate, prioritize work and delivers projects creatively with fixed capacity and high quality while leveraging best practices.
• Manages broad organization-wide projects on behalf of solution leadership. Ensures that projects are evaluated for cross-domain impact and managed accordingly.

Stakeholder and Client Relationship Management:

• Partners with other leaders in the domain to influence strategy and achieve objectives.
• Owns communication of escalations, risks, issues (including Errors & Omissions), and priorities across external and internal stake holders.
• Effectively consults with clients on core delivery and new projects.

Project Delivery Management:

• Manages the Performance team using metrics and data with focus on project delivery,
  continuous improvement, confluence, and ownership of defect management or other
  applicable work packages.
• Ensures proper change order management from project initiation to transition to ongoing
  including requirements, system development, testing, and integration with Customer Care,
  other Point Solutions, Shared Services and other applicable parties.
• May facilitate the creation and revisions of the iteration plan with the team. Collaborates with
  others to set milestones for the current iteration.
• May manage the overall iteration plan for the team and determine capacity and prioritization
  of work in the current iteration.
• Plans out deployment tasks, security audits, and releases.
• Monitors progress against the team's iteration plans.
• Clearly articulates project health and identifies specific actions, deadlines and accountabilities
  when course correction is needed.
• Implements and monitors standard operations practices across the solution; adherence to and
  guides other managers on the use of best practices, proactive management of dashboard
  measures, scorecard, improvement plans, and adjustments to operations staffing.
• Integrates Core and Customer Care resources to provide seamless participant resolution support
  with a focus on participant experience.
• Partners with other Team Leaders to evaluate trends in the root cause analysis for defects and
  client escalations and translate them into ongoing delivery improvement initiatives.
• Working with internal partners, identifies and implements improvements to ongoing procedures,
  relationships, and training.
• Accountable for transition to ongoing and supports Client Acceptance Testing for an iteration.
• Owns defect management for defects owned by the core delivery team.

Quality Management:

• Sets quality expectations and goals that can be used across the solution, leveraging the
  operating system, collaborating with the team and other groups where appropriate. Identifies
  process and training improvements and manages projects with a focus on quality and capacity
  creation.
• Reviews quality reports and metrics to ensure high quality delivery.

Leadership:

• Drives the improvement of team and other managers' performance by motivating and
  driving SMART goals aligned to business goals.
• Builds relationships, assesses performance, provides career and development coaching,
  manages pay, and improves colleague engagement.
• Partnering with leadership, builds talent pipeline across the domain. Within own team,
  partners with colleagues to determine growth opportunities with a focus on building
  unmatched talent
• Ensures team members have a training plan where skill development is needed and leads
  training/skill development across the solution.
• Creates channels for colleague retention and career opportunities

Champion of the Alight Operating System

• Living the Alight Values: Champion People, Grow with Purpose, Be Alight
• Completes ongoing coursework to support continued personal development
• Participates and supports firm-wide training courses for colleague development
• Can perform spot project work on client teams outside their main alignment or can
  participate in other firm wide initiatives
• Promotes a culture of 'Asking Why or Why Not?', building continuous improvement

Operational & Project Delivery:

• Manages the Performance team using metrics and data with focus on project delivery, continuous improvement, and ownership of defect management.
• Responsible for completing security audits and case management tool enhancements.
• Clearly articulates service and client health and identifies specific actions, deadlines, and accountabilities when course correction is needed.
• Implements and monitors standard operations practices across the solution; adherence to and guides other managers on the use of best practices, proactive management of dashboard measures, scorecard, improvement plans, and adjustments to operations staffing.
• Partners with global team to evaluate trends in the root cause analysis for defects and client escalations and translate them into ongoing delivery improvement initiatives.
• Working with internal partners, identifies and implements improvements to ongoing procedures, relationships, and training.
• Owns defect management for defects owned by the core delivery team.
• Monitor and implement process changes as needed when governmental regulation requirements evolve.
• Build and maintain a sustainable delivery model that enables teams to meet and exceed contractual performance standards.

Requirements

• Bachelor's degree (in a business context, HR, or related field preferred) or equivalent work experience required.
• Occasional evening and weekend work to meet deadlines.
• Daily contact with global team partners to ensure operational health and focus on key priorities.
• Minimum 5 years' experience of project and client management experience including multifaceted projects and teams (including onsite and virtual).
• Strong analytical, problem-solving, and organizational skills.
• Leadership and coaching skills.
• Knowledge of multiple web-based tools including MS Office Excel/Word, SharePoint, and Salesforce.
• Ability to navigate and learn tools within Alight's proprietary systems, including hrX Assist.
• Excellent oral, written, and interpersonal communication skills and the ability to facilitate effective conversations with internal and external clients.
• The ability to persuade, influence and negotiate. (Must have a track record of influencing indirect parties to accomplish client objectives).
• Flexible and adaptable with changing priorities in a fast-paced environment, able to work under tight deadlines and manage multiple tasks.
• Frequent computer use at workstation up to 2 hours at a time or for extended periods of time.

Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $69,700.00/year (for full time employees) and the estimated maximum base salary for this role of $110,600.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.