Compliance Specialist

Position: Compliance Specialist

Company: Verified Credentials

Corporate Office: Lakeville, MN

Position Classification: Hourly (Full-Time)

Category: Compliance

Description:

The Compliance Specialist, reviews, enters, researches, drafts, manages, processes and resolves all matters regarding consumer disputes relating to consumer reports; consumer report copy and full file requests; client terminations and information export agreements; client disclosures, authorizations and pre-adverse and adverse action letters; criminal record removal requests; criminal record research and verification; inadvertent disclosures and consumer report interpretations. The Compliance Specialist systematically gathers information from consumers, clients, various internal departments and vendors and analyzes and interprets that information to resolve tasks and communicates the final resolution of those tasks as appropriate. In addition, the Compliance Specialist may create regular reports that summarize Compliance tasks and provides them to the Compliance Manager. The Compliance Specialist must follow established Compliance policies, procedures and processes, and escalate matters to the Compliance Manager when required. The Compliance Specialist reports to the Compliance Manager.

Primary Responsibilities:

• Consumer dispute review, entry, research, analysis, and resolution.
• Report copy and full file request review, research, and resolution.
• Criminal record removal request entry, research, and resolution.
• Criminal record research and verification.
• Consumer report interpretation for clients and consumers.

Provide excellent customer service to clients, consumers, vendors, and internal Adherence to Compliance policies, procedures, and processes.

• Company personnel training on Compliance policies, procedures, and processes.
• Other Compliance-related tasks as assigned.

Qualifications:

• 3+ years of customer service experience.
• 1+ years of compliance-related experience preferred.
• Committed, reliable, invested, and all-in to the organization and team.
• Experience using case management software.
• Experience using personal computers and the Microsoft Outlook and Office products.
• Excellent organizational and documentation skills.
• Excellent communication and customer service skills.
• Excellent judgment and decision-making skills

Skills:

• Microsoft Suite - Expert
• Personal Computer – Expert
• Case Management Software (NetSuite) – Basic
• Report Creation – Basic

Essential Functions: This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance are essential job functions and requirements and are subject to possible modification to reasonably accommodate qualified individuals with disabilities. To perform this job successfully, the incumbent must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. Some individuals who pose a direct threat or significant risk to the health or safety of themselves or others may be unable to perform this job. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation.

If you have what it takes to succeed in this role and would like to join a growing organization filled with exceptional, positive, and motivated individuals, this is the place for you!

We look forward to hearing from you!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote