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SalaryJob Title: Compliance Analyst - Complaints
Position type: Full Time
Location: 100% Remote
About
CleanChoice Energy, a national renewable energy company that empowers people and businesses to cut emissions and live cleaner, healthier lives, is seeking a Compliance Analyst to join the Team. This is a unique opportunity to join a mission driven organization transforming the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy.
Job Description
The ideal candidate for this full-time position is passionate about renewable energy and must be a self-starter who has exceptional organizational skills and the ability to prioritize tasks to manage competing deadlines. Attention to detail and investigative skills are critical. This is a remote position with limited travel to Washington, D.C.
Responsibilities
- Investigate, resolve, and draft official responses to consumer complaints; coordinate review and sign-off from senior leadership; and file timely responses.
- Identify root causes of consumer complaints received through state regulators and recommend process improvements.
- Track complaint data and utilize insights to identify trends and enhance compliance controls.
- Ensure proper record keeping of complaint counts, complaint responses, and supporting documents.
- Prepare monthly complaint reporting for senior leadership.
- Assist with the development of company responses in investigations and inquiries received through state regulators by preparing reporting or historical complaint data requests for management
- May be asked to assist with internal audit investigations and data analysis.
Qualifications and Skills
- Bachelor’s degree and 3-4 years of experience in a compliance, regulatory, or customer service role preferred
- Experience in retail electric markets strongly preferred
- Excellent writing and grammar
- Strong critical thinking, problem solving, attention to detail, and customer service skills
- Excellent computer skills and experience in Microsoft Office Suite and Google Suite
- Strong communication skills, including both written and verbal communication skills
- Excellent interpersonal, relationship management and collaboration skills
- Demonstrates a basic knowledge and/or willingness to learn about consumer protection rules and regulations (e.g., Telephone Consumer Protection Act, CAN-SPAM Act, Privacy Matters/Laws).
- Willingness to receive training and/or perform research on rules and regulations related to retail electric supply.
Compensation
This position offers compensation commensurate with experience and skills and a robust benefits package.
How to Apply
CleanChoice Energy is an Equal Opportunity Employer. Our staff's diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers.
About CleanChoice Energy
Our mission is to transform the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable energy to everyone everywhere.
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