Complex Director Of Revenue Strategy

Job Overview: To maximize revenue and yield penetration through proper management of room inventories and products, across all distribution channels for The Atlanta Evergreen Lakeside Resort and the Inn at Stone Mountain Park. This is a property-based position. Determine and implement strategies to achieve this through analytical and technical knowledge of hotel revenue systems and business intelligence tools.
Reports To: Managing Director
Essential Job Functions:

• Develop and recommend strategies to maximize revenue generation and exceed goals
  
  • Including but limited to room product, segmentation mix and pricing
  • Implement, quantify, and revise strategies

• Compile data, analyze trends, and develop accurate weekly / period forecasts by expected deadlines
  
  • Communicate to all departments to ensure appropriate staffing levels
  • Meet with other EC team members to validate forecast and develop plans to improve performance

• Manage reservations, inventory, property management, and revenue management systems
  
  • Create and oversee transient rate plans
  • Build and maintain group blocks

• Conduct weekly strategy meetings to ensure all implemented tactics are achieving desired effect
  
  • Monitor pace and pickup
  • Adjust pricing across segments, products, and channels
  • Manage yielding of discount segments

• Provide analysis for weekly and monthly communication to owners on topics related to forecast, STR performance, and revenue strategies
• Assist in developing and inputting annual budget and marketing plans
  
  • Contribute in meeting/exceeding the overall hotel(s) goals

• Manage property content across all channels
  
  • Coordinate with Digital Strategy team to best showcase room products and promotions

• Collaborate with Director of Sales and Marketing in the validation of optimal business mix between Group, Transient, and Contract
  
  • Provide stay pattern, displacement analysis, and pricing recommendations for group and negotiated rates
  • Work with Sales team to establish and update Group MARs and ceilings
  • Conduct weekly Group Pickup and Wash meetings

• Advise policies and set procedures for additional tasks that cross disciplines between Revenue Management, Sales, Digital Strategy, Operations, and Finance

Qualifications:

• 5 years' experience in revenue management is preferred
• Knowledge of hospitality sales, marketing and other revenue management functions to include research, planning, market positioning, market segments, internal marketing, distribution channels, sales management, reservations and yield management
• Excellent oral and written communication skills
• Excellent organization and time management skills
• Proficient in Microsoft Office Suite
• Proficient at statistical and competitive analysis
• Positive, self-starting attitude
• Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills
• Professional appearance and adherence to dress code standards

Abilities:

• Ability to effectively analyze and use operational, financial, and marketing data to maintain and improve market share/penetration goals
• Ability to work well under deadline pressure
• Ability to multi task and able to maintain different timelines for 2 or more hotels at a time
• Ability to develop and deliver effective presentations
• Ability to quickly adapt to a constantly changing market

Performance Standards:
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)