Complex Claims Director, General And Auto Liability

Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business
AIG Programs is a leading underwriter of Program business in the U.S. with Programs addressing a myriad of niche markets written on both an admitted and non-admitted basis, through Program Administrators with market leading infrastructure and underwriting expertise. Lexington Insurance is AIG's Excess & Surplus Line carrier providing flexible (E&S) insurance solutions for small, middle-market and large commercial enterprises. For over 50 years, Lexington has been a leader in the E&S market providing a broad appetite to casualty risk and of underwriting expertise, deep industry knowledge, specialized risk management and loss control benefits, and dedicated claims handling services.
About the role
What you need to know:
The Complex Director within the Lexington and AIG Programs team is Senior Adjuster role in Primary Claims responsible for investigating, evaluating, and negotiating General and Auto Liability claims nationwide which may have unique coverages and exposures while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.
Key Responsibilities include:

• Analyzing coverage; drafting coverage letter, evaluating liability and damages, establishing accurate reserves throughout the life of the file.
• Communicating file updates and reserves to the broker, insured, and underwriter when appropriate.
• Attending mediations and effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes.
• Participating in roundtables with management to discuss reserves and strategy.
• Property and casualty licenses are required and must be obtained within 6 months of hire.

What we're looking for:

• 5+ years of General and Auto Lability claim experience.
• Bachelor's Degree or equivalent work experience.
• Experience resolving moderate to high severity injury claims.
• Experience evaluating coverage and risk transfer.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Effective decision- making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Experience handling self- insured retentions, surplus lines coverages, and partnering with MGAs is a plus.
• Multi-state adjuster licenses a plus.

For positions based in Jersey City, NJ, the base salary range is $90,000 - $113,300 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: Benefits Overview.
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A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
CL - Claims
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Claims, Inc.