Address
Form of work
SalaryPrimary Duties
- Supervises staff and leads their activities with supported individuals.
- Schedules staff to meet the needs of the program and ensures that shifts are covered.
- Participates in the hiring process and recommends candidates for hire.
- Provides coaching and feedback and completes staff performance reviews.
- Provides training to staff on supported individuals, program activities, company procedures and protocols and DDS regulations.
- Implements staff disciplinary actions as needed with approval from Supervisor and the Human Resources Manager.
- Approves and audits staff timesheets.
- Meets with all customers in service area, as well as providers and staff.
- Responds to individual and program emergencies and is available when needed.
- Assists staff in helping supported individuals achieve their personal goals and participate in activities of their choice
- Works on behalf of individuals to overcome barriers and respects their personal beliefs, choices, and interests.
- Responsible for being familiar with and abiding by company, agency, and program policies and procedures and for acting in a manner consistent with organizational values, mission, and goals.
- Serves as an active, contributing and problem-solving member of the team.
- Attends and actively participates in mandatory staff meetings and trainings.
- Travel is required.
- Other job duties as assigned.
Qualifications/Specifications
- Essential Technical/Motor Skills: Performs at a proficient level, all tasks within the specialty area. Able to operate all office equipment in a safe and appropriate manner. Must be competent in Microsoft Office suite products such as Word, Excel, Outlook, and PowerPoint.
- Interpersonal Skills: Must be able to interact and communicate with all levels of staff, clients, and customers in an effective manner exhibiting tact, enthusiasm, and patience. Must be a self-motivator with ability to take ownership of job responsibilities. Must be willing to execute a high level of customer service and team approach to daily operations. Must have the ability to prepare materials and provide training or presentations to staff and external groups. Demonstrated ability to work with mentally, emotionally, or socially impaired individuals.
- Essential Physical Requirements: Requires full range of body motion including handling and lifting, manual and finger dexterity, and hand-eye coordination. Must be able to sit for extended periods of time and be able to lift and carry equipment and supplies up to 25 pounds.
- Critical Cognitive Abilities: Requires excellent communication and organizational skills. Requires superior reasoning ability, a high degree of independent judgment, and discretion. Able to demonstrate strong competence in performance management, project management, and time management. Requires work with frequent interruptions.
- Essential Sensory Requirements: Ability to respond to staff, customer, and client needs in a timely manner by interpreting verbal and nonverbal expressions.
- Other: Understands the mission and vision of Independent Case Management. Operates within the concept of client focused care. Must be an effective team leader. Must adhere to dress code, good grooming, personal hygiene habits, and attendance policies. Maintains knowledge and conforms to ICM policies and procedures.
Initiative, Professionalism
- Develops specific work plans and due dates for both self and staff with department manager.
- Follows through on planned assignments within assigned timeframes.
- Effectively prioritizes assignments.
- Motivates others, encouraging them to increase both productivity and work quality.
- Adjusts to change, work pressures or different situations without undue stress.
- Demonstrates skill in developing improvements in current processes.
- Effective in cost control and resource utilization.
- Willingness to take on other job duties as assigned.
- Maintains positive relationships with internal and external customers. Is effective in interacting with others, motivation, and problem-solving.
- Proactive in meeting the needs of customers, clients, and staff. Responds promptly to needs or requests.
- Keeps department manager informed of issues and recommends solutions.
- Participates in education/development of staff and peers.
- Adheres to dress code, personal hygiene, conduct, and attendance policies.
- Accepts both positive feedback and feedback for improvement.
- Demonstrates a supportive/positive attitude towards the company and fellow employees/staff and is a positive team leader.
- Expresses self in an organized, comprehensive, articulate and concise manner.
ICM offers a full array of benefits including medical, dental, vision, short-term disability, life insurance, paid time off, flexible work arrangements, tuition reimbursement, mileage reimbursement, and professional training.
Required
Valid AR Driver's License
Valid Auto Insurance
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Experience
Required- Must be 18 years of age or older
- Minimum of one year past management experience is required.
- Experience formally working within waiver provider system strongly preferred
Education
Required- Bachelors or better
Licenses & Certifications
Required- Valid AR Driver's License
- Valid Auto Insurance
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
