Community Social Service Technician

The CARE Center Family Violence Program has the responsibility to provide comprehensive services to persons experiencing intra-family violence. These services include emergency shelter, 24 hour crisis telephone lines, paralegal services, and counseling for all members of the family.
This position calls for providing emotional support and a stable environment for victims of domestic violence residing in the CARE Center Emergency Shelter. The primary purpose of this position is to assist in the day-to-day operation of the shelter. This position is responsible for greeting victims and children entering the shelter and helping them get acquainted with their surroundings. This person answers the crisis line and is responsible for completing an initial assessment in order to respond appropriately to the situation. This position is responsible for supervising the residents in the completion of household chores, explaining shelter guidelines, providing opportunities for recreation for shelter residents, assisting with preparing some meals, resolving disagreements that may arise and providing life skills coaching.
This position gathers information from victims and prepares the paperwork necessary to make the information available to the CARE Center Counselors to develop appropriate services plans. The worker must complete accurate written documentation of all crisis calls, required shelter reports and activities, shelter intake activities and completed training.
The work schedule varies, with a 40-hour week. Normal hours are evening and early morning hours Monday through Friday. Both day and evening hours are required on weekends and holidays. This position involves over-night stays at the shelter. The worker must be able to work independently and use good judgment with minimal on-site supervision.
PHYSICAL REQUIREMENTS: The physical effort expended in this position is normally limited to the moving of light objects such as groceries or cleaning supplies. The worker may also assist clients with luggage or other personal belongings. This person may be required to transport a client or travel to the CARE Center office on occasion. The person must be able to walk up and down a flight of stairs in order to secure the building and to ensure safe shelter operations.MINIMUM EDUCATION & EXPERIENCE REQUIRED: Demonstrated possession of knowledge, skills, and abilities gained through two years of experience in performing similar instructional and community placement tasks; or graduation from a two-year associate degree program designed to prepare support personnel for human services agencies which includes a six month practice/internship in a similar setting (one year of the above experience may be substituted for the practice).
PREFERRED EDUCATION & EXPERIENCE: An associate degree in a Human Services field and experience in crisis intervention is preferred OR High School and at least six (6) months of additional training or experience in a group home or shelter setting in addition to the required minimum education and experience.
**Transcripts are required for the qualifications evaluation process.**KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of instructional techniques effective in-groups; skill in facilitating group discussions.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Drivers License.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
Duties of this position require the use of the employees personal vehicle.
This position will be required to assist in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED. APPLICATIONS WILL BE CONSIDERED INCOMPLETE IF WORK HISTORY IS NOT UP TO DATE. PLEASE MAKE SURE THAT YOUR APPLICATION CONTAINS ALL RELEVANT INFORMATION .
A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."
If there are specific questions regarding this posting, you may contact DSS Human Resources @ (910) 677-2599.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.
OUR CORE STANDARDS & VALUES
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.Employment Type: Full-Time