Community Relations Representative

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Promotes programs and develops community relationships for the funeral home, cemetery, crematory or a combination of these facilities by actively participating in community service organizations, activities and/or outreach programs. Develops and maintains relationships with client families, hospice agencies, local religious groups/clergy, geriatric service providers, educational institutions, hospice organizations and other key business leaders within their community.

JOB RESPONSIBILITIES

Promote brand awareness

• Establishes and maintain positive relations with local government agencies, law enforcement agencies, hospitals and Chambers of Commerce as well as other key business leaders with the community such as physicians groups and local law firms.
• Acquires approved memberships and participates actively in selected community organizations.
• Communicate with management to ensure all company initiatives are followed and conveyed through the involvement of both public and private sponsored programs
• Presents educational seminars, public information speaking engagements, tours of funeral home and/or cemetery facilities, in cooperation with a licensed funeral director.
• Determines and prioritizes which senior citizen programs, school programs, church programs, local activities are the best forms of community involvement.
• Network within the community to assist management in locating and recruiting potential candidates for employment.
• Communicate with management to ensure all company initiatives are followed and conveyed through the involvement of both public and private sponsored programs
• Controls expenditures in line with budget and have all expenditures approved by management before disbursement
• Responds to requests for information on funeral and cremation information and other related topics at the location or via telephone
• Arranges public speaking engagements with local schools, colleges, and religious organizations.
• Occasionally assists with management and leadership of funeral, memorial and other services or ceremonies as requested by funeral home clients and management

MINIMUM Requirements

Education

• High School Diploma or equivalent

Experience

• 3-5 years experience in Funeral Services Industry
• Previous experience working in a community relations/event organizing role is preferred
• Previous customer service and/or sales experience is required

Knowledge, Skills and Abilities

• Completion of a diploma training program at a college or technical school specializing in funeral service or mortuary science is an asset
• Relationship building and management skills including above average communication skills
• Knowledge of computer and some software would be an asset.
• Problem solving skills
• Ability to multi task and set priorities
• Professional and team player
• Sensitivity to challenges faced by grieving families
• Ability to relate well with people of diverse backgrounds
• High level of compassion and integrity

Work CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Professional Dress is required when in contact with families.

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond "standard" hours as the need arises

Postal Code: 60462

Category (Portal Searching): Operations

Job Location: US-IL - Orland Park