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SalaryArnold Grounds Property Management is seeking a Community Manager with affordable housing experience to oversee the operations of a multi-family residential apartment property in San Marcos, Texas. This position will report to the Regional Property Manager and will provide overall leadership and direction of the property. The ideal candidate will have a passion for excellence and creating positive community experiences for all.
Responsible for managing the daily operations and achieving the financial goals of the property. The Affordable Community Manager oversees personnel, working waitlist and leasing, collections, resident retention and customer service, community maintenance, contracted services, administration and reporting, community safety and legal compliance with budgeted parameters.
Essential Job Functions
- Provides exceptional customer service by responding quickly and courteously to resident concerns and questions, taking prompt action to solve problems, and documenting and conveying resident requests for maintenance to the maintenance staff.
- Maintain tenant relations and ensures that tenants understand their rights and responsibilities for the community.
- Ensure that all required paperwork for move-ins, move-outs, certifications, recertification's or internal transfers are processed in accordance with all federal/state/local requirements.
- Maintain waitlist in compliance with HUD rules and guidelines.
- Receive rent payments from residents, complete resident receipts, post rent payments to resident accounts and updates resident records.
- Complies with the company policies and procedures. Promotes and ensures compliance with Fair Housing Laws and other industry-related federal, state and local laws.
- Adheres to all company and site policies and procedures according to the employee handbook, and Arnold Grounds safety policies.
- Assists in maintain the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch-up, and ensuring the common areas are clean and neat.
- Participates in all mandatory training programs.
Responsible for reporting to work on time as scheduled and complying with dress code.
Minimum Knowledge Skills and Abilities Required:
- Excellent communication skills demonstrating verbal and written expression, active listening and ability to maintain interpersonal relationships.
- Knowledgeable of the latest local, state, and federal housing regulations guidelines related to project base section 8 affordable housing and tax credit.
- Ability to lead others in delivering outstanding customer service.
- Willingness to work non-traditional hours including nights, weekends and holiday
Education and Experience Required
- High School diploma, GED. Or additional equivalent experience
- Prior experience work with project-based section 8 housing.
