Community Manager

Direct-hire, Community Manager:

Location: Fargo North, Dakota 58104

Annual Salary: $43,680/year

Our client who is a global leader of unique brands that offer workspace solutions is currently seeking a Community Manager in Fargo North Dakota.

The Community Manager (CM) is tasked with the responsibility of ensuring that every customer, potential customer, and visitor enjoys outstanding service within a hospitable and professionally created atmosphere that we affectionately call the community.

The CM is entrusted with the responsibility of conducting tours and presenting service options to prospective clients. Additionally, they are assigned the duty of retaining current customers and nurturing fresh business prospects within our established community. Their primary objective is to achieve predetermined targets related to both occupancy and profitability for their center. Simultaneously, they are tasked with cultivating a vibrant community within their center, where customers are eager to join and choose to remain within our network.

Key Responsibilities:

• Serve as the primary contact for the centre and the clients.
• Responsible for keeping up to date Account Receivables (AR), collection efforts, escalations on AR and collections issues, renewals, meeting with new clients to complete the move-in process and providing excellent customer service.
• Act as one of two points of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.
• Leverage centralized marketing tools and resources to execute: local events, networking, drive local partnerships and associations, oversee Craigslist postings and online directories;
• Assist in providing that "wow" factor to our clients by taking pride in continually keeping the centre "show ready" by ensuring the business lounge/cafe, conference rooms, show offices and common areas are clean and prepared for our next guests at all times.
• Spend quality time with clients to inquire about and identify opportunities to maximize revenue opportunities for office sales, meeting rooms, memberships, upgrades, upselling, referrals and renewals while helping to contribute to the overall revenue of the centre.
• Ensure that all daily service charges are captured and entered into billing/AR system.
• Assist in training Community Associate(s) to learn the business and help in their success.
• Serve as a resource for clients seeking information, assistance or recommendation of all key services, products, and amenities IWG offers.
• Support driving incremental revenue by touring a potential client when the Area Sales Manager is not available for a tour.
• Drive leads for your community through posting company provided ads on social media and websites (Craigslist, Kijiji, X, Facebook Marketplace, etc.)
• Showing a client to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage, or assisting with copies/administrative tasks.
• In the Community Associate's absence, the Community Manager steps in as the extension to our clients by delivering their mail, answering their phones, sending their packages, ordering their office supplies, preparing their meeting rooms, booking their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs.
• Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond.
• Provide the image and service representative of a 5-star business centre through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the centre appearance, and enjoying a professional business environment.
• Other duties, as assigned.

Key Position Requirements:

• Strong desire for customer service: fantastic communicator, listener and on the spot problem solver (minimum 2+ years of client facing customer service in a leadership capacity).
• Ideally, already networked in the community.
• Exceptional organizational and multitasking skills. You need to pay attention to the client in front of you or to focus on your immediate tasks at hand, but always willing to roll up your sleeves and pitch in where help is needed.
• Happy taking ownership of problems and finding ways to solve them. Be adaptable to a changing environment and work toward solutions in the moment.
• Dynamic, positive, enthusiastic, and able to adapt to fast-changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Proficient in basic computer skills (Word, Excel, Outlook) and strong verbal and written communication skills
• High School Diploma or equivalent
• Legally eligible to work in the Country and at least 18 years old.

All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.