Community Manager

Position Overview

Directly manage and lead an experience-oriented community by executing annual business plans that achieves/exceeds the goals established by senior leadership. To provide an active growth platform that prepares an individual for the role of General Manager or Area Leader by immersing the individual into community management with immediate mentorship from and direct reporting to an experienced and successful division executive.

Reporting Relationships

The Community Manager reports to the Area President or SVP for the respective geography. The Direct Reports to the Community Manager are the Sales Manager, Operations Manager, and Warranty Lead/Manager. Not all communities have all of the aforementioned roles depending on volume, life stage, etc.

Key Objective #1

Achieve and exceed profitability goals

Maximize revenue

Obtain Sales, Starts and Closings per pre-determined goals

Reduce incentives

Attain higher home site premiums

Charge premium base prices

Maximize option revenue

Reduce costs

Conduct Monthly Budget Variance Meetings with Operations, Sales &

Marketing, HOA, Land Development, and Resort/Golf Operations partners

Shea Schedule Build (Even-flow) to increase efficiencies

Streamline processes to eliminate wasted or duplicate efforts

Key Objective #2

Achieve and exceed customer satisfaction goals

Monitor satisfaction surveys and immediately address opportunities

Ensure that the existing customer experience processes are executed consistently

Deliver 100% complete homes at closing

Work with resort and golf partners to ensure community is delivering the appropriate Shea lifestyle experience

Key Objective #3

Deliver exceptional experiences to internal customers

Create Growth Strategies for direct reports

Conduct Weekly One-on-One Meetings with direct reports

Eliminate or alleviate challenges of direct reports immediately

Key Objective #4

Training and Development

Weekly meetings with the AP/SVP to:

Monitor the profit center key measurements

Mentor on potential challenges and future strategies

Provide sounding board for new ideas or strategies

Facilitate Monthly Business Meeting to AP/SVP:

Facilitate presentation of financial performance

Facilitate presentation of sales, starts and closing performance

Facilitate presentation production performance

Participate in new acquisition efforts in Community Manager's local area:

Assist with due diligence and feasibility where appropriate

Participate in product development

Participate in community and amenity design

Participate in complete rollout of the new community

Education and Experience

Bachelor's degree or equivalent required; Master's degree preferred; 10+ years

related experience and/or training in the industry; or equivalent combination of education and

experience.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

Language Skills

Ability to read, analyze, and interpret the most complex documents. Ability to respond

effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles

using original or innovative techniques or style. Ability to make effective and persuasive

speeches and presentations on controversial or complex topics to top management, public

groups, and/or boards of directors.

Mathematical Skills

Ability to apply advanced mathematical concepts is required.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to

interpret an extensive variety of technical instructions in mathematical or diagram form and

deal with several abstract and concrete variables.

Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions. The noise level in the work environment is usually moderate.

Shea Homes Active Lifestyle Communities is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V