Community Hospital Client Service Representative

Primary Purpose: The Client Service Representative represents the Pet Network Community Hospital to the public in a friendly, professional manner, maintains a smooth and orderly flow of patients through the Hospital, assists clients, and maintains accurate records in order to provide exceptional customer service.

Reports to: Director of Community Medicine/Hospital Medical Director

Workers Supervised: None

Essential Duties/Responsibilities:

• Greet and assist all Hospital clients in a positive, warm, and professional manner
• Promptly answer and respond to incoming calls, voicemails, emails, and direct calls to the proper staff member
• Ensure a smooth and efficient client check-in and discharge process
• Assure that consent forms are signed by clients prior to appointments
• Manage the Hospital schedule by accurately scheduling, confirming, and canceling appointments.
• Utilize Hospital software to accurately enter client information and payments and create end-of-day reports
• Prepare, update, and maintain patient and client records
• Provide helpful information to clients on basic Hospital information and procedures in a courteous manner.
• Assist with cleaning at the front desk, lobby, waiting room, exam room and other areas of the
• Hospital as needed
• Maintain front desk equipment and supplies
• Assist clients with determining appropriate payment options
• Assist with gathering success stories and encouraging donations to support the shelter
• Contribute to and lead initiatives to improve processes and procedures
• Help out with other tasks and in other areas of the Hospital as needed
• Other duties as assigned by the Director of Community Medicine
• Discuss payment plans and options for clients in financial need
• Troubleshoot software problems and communicate with software developer
• Coordinate with other veterinary hospitals to obtain medical records
• Discuss cremation options with owners for deceased pets and coordinate pickup of remains

Work Conditions and Physical Requirements:

• Performs work both in an office setting as well as interacting with the public and clinical settings
• The job requires a variety of activities throughout the day including sitting, standing, lifting, stooping, twisting, and bending
• Potentially subject to animal bites and scratches
• Exposure to cleaning chemicals, fumes, dust, animal dander, and feces
• Must be able to carry up to 50 pounds
• Must be able to work at an efficient pace
• Must understand and have the ability to safely handle and control all kinds of animals

Minimum Requirements:

• High school graduate or equivalent
• Minimum of two years of experience in a customer service field or working with the public, although we will consider promising candidates with less experience
• Willingness to participate in the Veterinary Receptionist Certificate of Excellence (VRCE) program
• Basic to advanced knowledge of medical conditions, medications, terminology, and comfort with medical triage processes (preferable)
• General knowledge of veterinary office practices and procedures
• Applicants with veterinary, medical reception, or hospitality experience will be given preference
• Flexible with the ability to manage changing priorities and varied tasks and schedules
• Strong interpersonal skills—The ideal person would be outgoing, personable, professional, and able to get along well and communicate successfully with a variety of people
• Results-oriented—Able to set goals, plan, and carry out projects without direct supervision in an organized, efficient, and effective manner
• Strong organizational skills
• Learning-agility—Willingness and ability to learn new things quickly
• Interest and commitment to keeping up with emerging best practices
• Innovative/solution-oriented, able to find ways to make things work
• Technology savvy—Comfortable and proficient with computer technology
• Sound judgment―Maturity, good judgment, and strong decision-making and implementation skills
• Professional appearance and demeanor
• Ability to learn and work with Ezyvet software, Pay junction, and Vet Billing
• Uphold Pet Network core values

Work Hours:

Wednesday- Saturday, 10 hour shifts

Benefits:

• 401k
• 401k Matching
• Employer sponsored Medical/Dental/Vision
• Life Insurance
• Accident Insurance
• Disability Insurance
• PTO
• Paid Holidays
• Referral Program
• Sign on Bonus

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift

Ability to Relocate:

• Incline Village, NV 89451: Relocate before starting work (Required)

Work Location: In person