Community Health Team - Care Management Outreach Worker

General Responsibilities: 

The Care Management Outreach Worker is responsible for providing administrative, clerical and patient engagement support to the Community Health Team (CHT). The Community Health Team is a team made up of Nurse Care Managers, Community Health Workers and Behavioral Health Clinicians. This is a community-based team who supports patients at Thundermist Health Center who are dealing with complex health issues. 

Required Qualifications: 

1. High School diploma or working in High School Internship program 

1. Typing/Computer Skills/Telephone Outreach and Customer Service Skills 

1. Ability to work well independently and to take direction from others  

1. Highly organized and strong interpersonal skills 

1. English, written and spoken language required. 

1.  Spanish, Portuguese, Laotian or other foreign language skills a plus. 

Physical Effort/Environment: 

While certain accommodation can be provided, this position normally works within the office setting and requires: 

1. Manual dexterity is needed for keyboard work, writing and phone calls. 

1. Ability to work in multiple, non-traditional settings and adapt to a changing work environment as needed. 

1. May be required to transport and/or accompany CHT staff on home visits on occasion. 

Work Schedule Demands: 

As scheduled during hours of operation (including weekend and evening hours as assigned). 

Communication Skills: 

Strong oral and written communication skills. 

Strong customer service and telephone skills, with patients and family members/care givers and community resource representatives. 

Confidentiality of Information: 

A high level of confidentiality.  Full access to medical records.  Must maintain all policies of confidentiality at all times and use discretion surrounding agency information and management issues. 

Significant Job Functions: 

• Provide administrative, clerical and patient engagement support to the Community Health Team members. 

• Schedule patient appointments 

• Make appointment reminder calls 

• Schedule transportation for patients to relevant appointments 

• Identify required information in the Electronic Health Records (EHR) 

• Schedule meetings 

• Data entry and documentation in the EHR and other files 

• Filing 

• Copying  

• Faxing 

• Assisting with mailings 

• Assisting with special events 

• Assembling patient education materials into packets 

• Ability to prioritize workflow and handle multiple demands 

• Familiarity with office equipment and procedures 

• Other duties as assigned