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Form of workBecome a part of our caring community and help us put health first
The Community Management Professional 2 cultivates the organization's social community through community advocacy programs and active engagement with community members. The Community Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.This role requires residence within 50-mile radius of either Paducah or Bowling Green, KY. and willingness to travel up to 60-80% within 100-mile radius of the surrounding area.
The Community Management Professional 2 builds visibility and credibility of organization's products and services throughout community via interactions. Strategizes methods to scale communities and drive greater connections among community members. Engages new community members. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
Travel throughout region to provide education about the organization to promote enrollment
Develop new forums to market and educate potential enrollees about the benefit of enrolling with Humana
Work with Provider Relations to develop marketing opportunities within health centers and physician offices
Maintain working knowledge of plan benefit and program changes
Coordinate community health fairs and other informational events
Conduct presentations to community groups in accordance with current approved communications and marketing plans and state regulations
Organize site developments for marketing displays and opportunities to orientate staff and clients/adult students
Reside in the same territory they are assigned to work in; exceptions to this may be considered, due to business need
Regular travel to conduct member visits, provider visits and community based visits as needed to ensure effective administration of the program
Perform any other job related instructions, as requested
Use your skills to make an impact
Required Qualifications
Associates Degree in business, communications, or related field or equivalent work experience
Minimum of one (1) year of experience in community outreach and/or marketing and sales
Excellent written and verbal communication skills
Customer service experience
Intermediate to Advanced working knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and an ability to quickly learn new systems and ability to troubleshoot and resolve basic technical difficulties in a remote environment.
Tuberculosis (TB) Screening This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Driver Safety This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
Work at Home Guidance To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Preferred Qualifications
Bachelor’s Degree in Social Work or Health related services
Experience in Managed Care or Health Insurance
Prior experience with Medicare & Medicaid recipients.
Previous experience with electronic case note documentation and experience with documenting in multiple computer applications/systems.
Experience with Marketing research skills.
Knowledge of community health and social service agencies and additional community resources.
Additional Information
Workstyle: This is a Fieldbased position requiring work in a combination of work at home and traveling to several non-Humana locations to perform core-based duties.
Work Location: must reside within 50-mile radius of either Paducah or Bowling Green, KY.
Travel: 60-80% within 100 mile radius of Paducah or Bowling Green, KY
Schedule: Must be available to work Monday - Friday between the hours of 8am-6pm Eastern Time Zone (EST) with a willingness to work weekends or after normal business hours to attend events based on business needs.
Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
SSN Alert Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Benefits: Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
#L1-Field
Scheduled Weekly Hours
40
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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