Community Banking Supervisor / Head Teller

OVERVIEW:

This position is responsible for directly supervising, working with, and leading a Community Banking Associate team in order to provide efficient and accurate operations to the Bank and its customers.

KEY RESPONSIBILITIES:

• Supervises the Community Banking Associate team in order to provide efficient and accurate transaction processing and exceptional customer service experiences:
• Ensures that the Community Banking Associate team participates in meeting office goals by identifying sales opportunities and making referrals to the appropriate Community Banking employee;
• Leads by example to build relationships and provide a high levels of customer service, effectively asking questions to identify needs to expand relationships with customers;
• Coaches and mentors Community Banking Associate team to achieve performance expectations;
• Monitors Community Banking Associate balancing and provides coaching to improve performance and understanding as needed;
• Ensures that the Community Banking Associate team is adhering to the Community Banking Performance Standards and that the office controls, security procedures and audit and regulatory requirements are continuously followed;
• Effectively handles customer problems and service deficiencies related to the Community Banking Associate area, as well as ensures that resolution and follow-up are completed in an accurate and timely manner;
• Ensures the coordination of work, i.e., makes certain that the work of the Community Banking Associate team is coordinated with other positions in the office, with centralized operations personnel, and other departments; and
• Directly supervises and leads a team of assigned employees.

QUALIFICATIONS:

Required:

• A high school diploma or GED;
• Two or more years’ experience as a Community Banking Supervisor, or equivalent experience in another position;
• Demonstrates an advanced understanding of Community Banking administrative and operational functions;
• Demonstrates above average management and leadership skills;
• Proficient interpersonal relations, communicative and customer service skills; and,
• Proficient reading, writing, grammar, analytical and mathematics skills.

Preferred:

• A thorough knowledge of the Community Banking Associate functions, Bank operating policies and procedures, and pertinent banking regulations;
• Proven sales skills; and
• Basic computer skills, including a working knowledge of Microsoft Word, Excel, Outlook, and the Internet.

Benefits:

• Benefits package including Health, Dental and Vision Insurance;
• Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions;
• 401K with up to 4% employer match;
• Generous PTO package plus eleven (11) Bank paid holidays;
• Career growth and ongoing training and development opportunities;
• Discounted personal loan and other Bank products;
• Family-like work environment with wellness programs, including discounted multi-phasic screenings and free flu shots; and
• Employee recognition & service awards.

ACNB Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information or any other characteristic protected by law.