Community Awareness Specialist / Case Manager

About the Role

As the Case Manager focusing on Community Awareness, you will Shine Hope by establishing and building supportive relationships with organizations and agencies in the community to promote and provide education and prevention of child abuse. You will also provide education programs in the community to clients and their families. Build supportive and nurturing relationships with clients and their families; assist them in dealing with issues including, but not limited to, runaway, truant, and delinquent behaviors. Strengthen family coping skills in order to ensure the youths' physical, emotional and spiritual needs are met. Provide therapeutic interaction to assist parents in resuming and maintaining their parental responsibility.

What you will do

As a member of our team you will have an impact on our program participants through accomplishment of the following responsibilities:

• Establish and build supportive working relationships with organizations and agencies in the community to promote education and prevention of child abuse.
• Promote FAYS program services and provide UCAP services through educational and instructional presentations to community groups and representing Buckner and the FAYS Program at community outreach fairs; perform other public functions as assigned.
• Establish and build supportive nurturing relationships with clients and their families.
• Provide therapeutic interaction to assist parents in re-gaining, building, and maintaining effective coping skills and a supportive and nurturing environment for their family.
• Provide effective and appropriate crisis intervention as required, both face-to-face and over the phone; recommend and initiate emergency shelter placement when absolutely necessary; provide appropriate documentation of these services.
• Provide follow-up as required in accordance with each client and family's needs.
• Answer main phone line and receive intake and referral information by phone or in person and assesses youth and family needs and appropriateness for services.
• Provide effective and appropriate individual, group and family counseling for youth and families who are registered FAYS clients in accordance with their action plans; make home and school visits.
• Provide effective and appropriate youth skills training and parent skills training for registered FAYS clients and caregivers. Actively organize, lead, and participate in special programs and activities designed to provide youth skills and parent skills training to clients and caregivers in more interactive settings. 
• Collaborate with clients and caregivers to develop, monitor, and review Action Plans and Action Plan Updates as scheduled according to established guidelines.
• Plan for case closures, administer post-surveys and satisfaction surveys, and prepare closure summary documentation; develop aftercare plans and provide follow-up at the appropriate time.

As a 5 STARS team member, you'll bring to the team:

To be successful in this role and a great addition to our team we need you to come with the following:

• Bachelor's Degree in a related field required.
• Minimum 2 years prior related experience working with youth and families in a professional setting required. 
• Must be age 21 or older to drive on behalf of Buckner.
• Shining hope in others. (Your friendly attitude and willingness to learn is more important than a year's experience!)

Preferred Qualifications
In addition to the amazing qualifications and experiences listed above, if we had our say, we would also look for:

• Master's Degree preferred.
• A commitment to your own professional growth and development to enhance program services.
• A willingness and desire to build and maintain excellent working relationships with your co-workers, volunteers, and the community that we rely on to support our programs.

Our 5 STARS Perks:

• Medical and Dental benefits for associates and their eligible dependents.
• Payactiv, early access paid wages
• Life insurance.
• Short-Term and Long-Term Disability benefits.
• Paid Time Off and Holidays.
• Paid Parental Leave.
• Retirement Savings Plan.
• The 5 STARS Fun Benefit: encourages employees to spread good cheer to their co-workers and others, creating a happy, healthy environment for all!

Benefits eligibility is based on number of hours worked each week.