Community Assistant (Student Position)

Job Title: Community Assistant (Student Position)

Reports To: Assistant Director- Resident Life

Location: The Courtyards at University of Maryland

Compensation: $15.00 per hour. Minimum of 10 hours each week

FLSA Status: Non-Exempt Student

Summary

The Community Assistant works to support The Courtyards Main Office and serves as the first point of contact for residents. As a member of the Courtyards Staff, the Community Assistant (CA) is responsible for establishing and maintaining a positive and welcoming environment for all students. The Community Assistant reports to the Assistant Director - Resident Life.

The following are the specific qualifications and general descriptions of the major areas of responsibility. Courtyards professional staff members may assign additional tasks as needed.

Essential Duties and Responsibilities

Time Commitments:

• Must be available to start training and the position on Wednesday, August 16, 2023.
• CA’s who are also CTY residents for the 2023-24 lease term will be provided a move-in date of Wednesday, August 16, 2023 at 4PM EST
• Assist with opening and closing of the facilities at the beginning and at the end of each semester and provide office coverage over holidays, semester breaks, exam periods, when buildings are open (including Holidays and Spring Break). Vacation plans should not be scheduled until approved by Assistant Director – Resident Life. Dates that are required include but are not limited to:
• CA Training and CTY Move-In Preparation: Wednesday, August 16, 2023- Monday, August 21, 2023
• CTY Move-In Day (all day): Tuesday, August 22, 2023
• CTY Move-In Week special shifts: Wednesday, August 23, 2023-Sunday, August 27, 2023
• Fall semester desk coverage through Wednesday, December 20, 2023
• Spring semester desk coverage beginning Tuesday, January 16, 2024 through- Friday, June 7, 2024
• Attend and participate in all staff training sessions. This includes, but is not limited to, Spring and Summer, and in-services as requested by the Assistant Director-Resident Life.
• Be present to work at least 10 hours each week at the Main Office Desk/Clubhouse Desk
• Academic year hours of CA staffing the desk include (subject to change as needed):
  • Monday, Tuesday, and Thursday: 9AM-7PM
  • Wednesday: 9AM-10PM
  • Friday: 9AM-4PM
• Available to assist during special events as needed. During August check-in week, increased hours/coverage is needed.
• Provide academic course schedule by established deadlines each semester (must be available to work outside of academic courses).
• Monthly Community Assistant meeting to discuss updates and policies.
• Assist in Fire Watch Procedures as needed and directed by the Assistant Director- Resident Life.
• Participate in other duties as assigned by the Assistant Director- Resident Life.

Administrative Responsibilities:

• Excellent organizational and time management skills.
• Answer phones and transfer to the appropriate staff member.
• Logging in/out packages and conducting package audits.
• Filling out daily operations log via Formsite at the end of every shift.
• Ensure loaner keys are being returned in a timely fashion and residents are contacted when keys are past due. Conducting key audits.
• Assisting residents with collecting installment payments and writing receipts.
• Provide clerical assistance such as database entry, copying/scanning, collating, typing, making labels, and filing.
• Work closely with Main Office staff to complete special projects (as assigned).
• Provide excellent customer service on phone and in-person
• Knowledgeable about social media and able to post creatively on multiple social media outlets.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint & Publisher).
• Maintain strict confidentiality with the information you have access to.
• Conduct yourself in an honest, conscientious, and courteous manner at all times, showing respect for persons of all backgrounds, races, genders, interests, and abilities
• Complete mandated Grace Hill education modules by communicated deadlines.
• Ability to work independently and take initiative as appropriate.
• Strong attention to detail.
• Wear appropriate attire and CTY provided shirt/jacket as instructed by Assistant Director – Resident Life.
• Properly use all keys provided by CTY as instructed in trainings/manuals.
• Follow all University of Maryland and The Courtyards at UMD safety procedures.

Communication and Referral:

• Be knowledgeable on The Courtyards at UMD policies in order to best inform residents with questions.
• Provide residents with information on The Courtyards and UMD services and referring residents to appropriate services.
• Work cooperatively with all Courtyards Staff members.
• Maintain on-going communication with the Assistant Director - Resident Life and the Courtyards professional staff in regard to issues or concerns related to the residents or facilities.
• Support the goals and philosophies of The Courtyards.

Qualifications:

• High school diploma or GED.
• A semester and cumulative grade point average of at least 2.6.
• Full-time enrollment as a degree-seeking student at the University of Maryland.
• Be available to serve on the staff for an academic calendar year (August 16, 2023 to June 7, 2024). Re-employment for the next academic year is contingent upon performance.
• Be available for a minimum of 10 hours a week. Some evening hours may be required along with various weekends.
• Maintain good standing with UMD in conduct, academics, and behavior.
• Knowledge using office equipment (desk computer, phone and copier).
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Must have troubleshooting and diagnostic skills.

Compensation

Hourly rate of $15.00 per hour. Position not eligible for benefits.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

Contract Period: August 16, 2023 to June 7, 2024 (summer opportunities are also available). Must be available to begin and end on the following dates.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.