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SalaryPlease note... Only applications submitted at www.JobsQuest.org or https://jobs.pbjcal.org/ by 11:59 p.m. C.S.T. on Friday, March 22, 2024 will be screened and considered for employment.
Communication Operator IIIs are responsible for the oversight and management of a communications center that operates 365 days a year, handling incoming calls from the public, internal staff, and other entities and dispatching staff, crews, and equipment. Employees in this job class have considerable experience in the operation of various communication equipment, technology, and software systems. A Communication Operator III tracks the location of crews and equipment, ensures work orders are properly documented, enters information into databases, and monitors progress on special projects. Work in this job class requires independent judgment in setting priorities, reporting to management, and ensuring adequate staffing for all applicable shifts. The Communication Operator III performs work in a call center setting and supervises other communications staff.
Typical Job Duties:
- Provides interactive external and internal communication and administrative services by handling customer needs, processing service requests, dispatching crews, monitoring ongoing field activities, and maintaining documentation.
- Provides service to internal and/or external customers.
- Engages in activities designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines.
- Supervises staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training.
- Oversees and evaluates work unit by monitoring work flow, status of field units, adherence to procedures, interacting with internal/external entities, planning, keeping management informed, and preparing routine reports.
- Communicates with other departments (e.g., police) or outside entities (e.g., power company) to request assistance and/or advise on situations (e.g., traffic hazards, downed powerlines, or completion of field work).
- Dispatches service requests to field personnel.
Minimum Qualifications:
- Experience working as an operator in a communications center, call center, or similar environment.
- Experience using software to monitor and manage calls and track service requests or personnel.
- Willingness to work any day, any shift, and overtime.
Preferred Qualifications:
Preferred qualifications are experiences, education, and/or other job-related qualifications considered to be highly desirable by Merit System agencies. The preferred qualifications may be used by the hiring agency to identify applicants to invite to participate in subsequent selection processes.
- Significant experience using software programs that create and track service requests and resource utilization.
- Supervisory experience, preferably in a call/dispatch center environment.
Job Type: Full-time
Pay: $45,305.34 - $54,561.27 per year
Benefits:
- Dental insurance
- Family leave
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Birmingham, AL: Relocate before starting work (Required)
Work Location: In person
