Address
Form of workJob Summary
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day by ensuring our hosts and guests are safe and taken care of.
Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Communications Officer who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Communications Officer will be equal parts curious learner, innovator, administrator, mentor and motivator.
This role exists to provide all Dollywood Company properties with Safety and Security Dispatch and Communication Services. To answer calls for service, from Hosts/Guests and dispatch those calls to the proper Entity/Host/Team/Guests for resolution. These responsibilities will be performed in a manner consistent with the mission, vision, operating philosophies and standards of the Dollywood Company.
Summary of Essential Functions & Responsibilities
- Answer and field Emergency and Non-Emergency calls for service from hosts and guests.
- Track and document the status, locations, and times of responders. Enter all info into CAD (Computer Aided Dispatch) in a timely accurate manner, documenting all details preventing any liability to SMC in any potential future litigations.
- Dispatch Armed Security and Safety to calls relaying correct location. Provide all Safety Critical details of the call they are responding to. This ensures they bring the proper equipment which in a medical emergency could save life or limb.
- Identify Emergency and Non-Emergency calls for service and prioritize accordingly.
- Make Safety Critical Decisions accurately and rapidly while using good judgement and remaining calm in crisis situations.
- Monitoring of alarm system and dispatching the appropriate response.
- Monitoring of weather radar for any lightning strikes within 10 miles of park. Ensuring closure of specific attractions in turn keeping our guests/hosts safe.
- Monitoring email and Group Me (In park text App) for operational and Security/Safety Concerns
- Entering of work orders to Maintenance as needed ensuring guest excellence and Safety/Security Concerns.
- Coordination of response for outside agencies in Emergency Situations (Police, Fire, and EMS).
- Contact or alert guests and hosts by means of Park Pulse or other means as technology changes.
- Contact hosts and PIC's on park via radio or phone relaying pertinent information.
- Work in a fast-paced environment which can change at any time. Monitor multiple radio frequencies, answer telephone lines, answer radio traffic, while documenting all info into the CAD.
- Willingness to successfully complete any other courses or training so prescribed by your supervisor.
- Familiarization with park layout and all entry/exit points, gates, etc.
- Trained and able to communicate in accordance with FCC regulations.
