Communications Center Dispatcher

The Dispatcher works under the supervision of the Communications Supervisors and the Deputy Director of Communications. The Dispatcher receives calls from the public for assistance and is responsible for dispatching and coordinating responses of public safety agencies. The Dispatcher is responsible for promptly, and properly and effectively answering/handling all requests from the public and other agencies or departments who are served by the Communications Center.

I. Representative Duties and Responsibilities: (1) Receive calls from the public and accurately assign their request for police, fire, EMS and other allied public safety resources ; (2) Answer and assist all calls received at the Communications Center; (3) Dispatch appropriate units and resources to police, fire, EMS, and other public safety incidents; (4) Provide communications coordination of public safety resources ; (5) Accurate and timely utilization of computer systems for complaint taking, location verification, resources, dispatching and coordinating public safety incident; (6) Transmission and retrieval of information through county state and federal law enforcement data networks ; (7) Accurate recording of information on a variety of forms, logs and computer screens as dictated by operational policies and procedures;

II. Specifications/Qualifications: Must have knowledge in the following: public safety dispatch operations, policies and procedures; county geographical characteristics and county resource information and its location in the Communication Center; must have accuracy in work, must have the ability to follow instructions and to work closely and harmoniously with others, must be able to perform tactfully and proficiently under stress; must present with a clear and understandable telephone and radio voice, must have no record of criminal convictions, must be physically and mentally capable of handling duties; must be available for shift work and be flexible for overtime assignments; must successfully complete telecommunicator training programs and score 80% or better on written telecommunicator examinations; must successfully complete and maintain operator qualifications for state law enforcement computer systems and must have the recommendations of the Deputy Director of Communications.

III. Working Conditions and Job Hazards: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform some of the essential functions. A list of the physical demands is listed below:

1. Ability to sit for extended periods of time

2. Must be able to lift up to 25lbs

3. Must work at a computer keyboard for extended periods of time

4. Must have FAA Class III hearing, and requires minimal color discrimination and near and far vision

5. Must be able to work for long periods of time (12 hours sifts)

Pay Scale for Communications Dispatcher:

Per Article 23-Hiring: County Policy shall dictate the hiring procedure for the Communications Department. New employees shall be placed on the Wage Scale at Level 1, with the exception that a new employee with experience in another Communications Center may make a lateral transfer and start at the Wage Scale representing one half the number of years' experience accrued. This is not intended for purposes of seniority.

Position Starting Wages

DISPATCHER $20.38

SUPERVISOR $22.12

Employees will receive a $2.00 an hour raise on both July 1, 2024 and July 1, 2025 and shall receive a 2.5% wage increase on their current base salary each year on their anniversary date.

Night Shift: .40

Masters: .60 Bachelor Degree: .50 Associates: .25

Longevity: 5-Years .25 10-Years .75 15-Years $1.00 20-Years $1.25

25-years $1.50

EMD & EFD Stipend .60

Night shift is any shift where the majority of the hours worked are between 1700 and 0500

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute and employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Job Type: Full-time

Pay: From $20.38 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• Night shift
• Overtime

Work Location: In person