Commercial Technology Service Technician

T1 Technologies, Inc. is seeking a full-time experienced, professional-minded Commercial Service Technician.

The ideal candidate is a self-starter, a team player, highly motivated, and has strong attention to detail. In addition, excellent communication and organizational skills are a must! We are a team of collaborative problem-solvers, so customer service experience and self-discipline are required to be successful in this role.

Are you ready to grow your technical skills and make great money while surrounding yourself with like-minded achievers? Come join us for a career, not just a job! T1 Technologies is about building great futures for our company, our employees, and our clients.

Job Summary:

The Technician will be smart hands onsite for several of our client’s business technologies including:

· Installation, testing, and troubleshooting of various low-voltage cabling.

· Troubleshooting door access and surveillance systems and IP cameras.

· Installing & servicing VoIP systems and IP phones (prefer Grandstream experience).

· Data room equipment rack set-up.

· Installation and service of conference room AV technologies.

Minimum Job Qualifications:

• High school diploma or equivalent with 5+ years’ experience as a professional technician preferred.
• Ability to lift and move up to 50 lbs.
• Available to work during business hours (8 am – 5 pm, M-F).
• Ability to work on a step extension ladder and use a lift.
• Ability to pass a criminal background check.
• Understand and operate technology and applications such as Microsoft Office 360, Outlook, Teams, and various device applications.
• Customer service experience and ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.
• Must be able to work independently and with minimal supervision.
• Possess a valid driver’s license with a clean driving history and personal reliable transportation.

Skills and Responsibilities:

• Commercial network electronics wiring and troubleshooting.
• Possession of basic technical hand tools and ability to safely use them.
• Ability to troubleshoot various technical issues and identify solutions.
• Install cable, j-hooks, etc., according to proper distance and code requirements.
• Test and certify all types of network cables.
• Identify various electronic components (e.g., wireless access points, modems, routers, networks, and computer operating systems).
• Dress, terminate, and label patch panels.
• Install and configure surveillance cameras and NVRs.
• Fiber optic skills are a plus.
• VoIP experience a plus.
• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.