Commercial Parking Manager - Omaha

Parking Management Company is currently looking to add an experienced Commercial Parking Manager to the team. Are you a customer service professional looking to advance your career? Would you like to work for a well-established parking services company that values its employees? If so, please read on!

The ideal candidate has knowledge of the self-parking industry with experience in self-parking operations (including surface lots, garage management, retail parking, etc.) and valet management. The ideal candidate is also self-motivated with a positive attitude that will fit well in an entrepreneurial environment. Excellent verbal and written communication and organization skills are also desired in this role as well as aptitude with Microsoft Excel, PowerPoint, etc.

Our portfolio continues to grow and evolve. With our growth opportunities comes the need for an additional member to our commercial team. This is a great time to come a part of our team, why wait? Apply today!

WHO IS PARKING MANAGEMENT COMPANY (PMC)?

Parking Management Company (PMC) is one of the fastest-growing companies in the hospitality industry, and our valet parking services extend to 5-star hotels, resorts, hospitals, restaurants, and special events. We have operations coast to coast across the United States. We are in over 35 states and 100+ cities. Our mission is to develop long-standing relationships with our clients by maintaining the highest standard of customer service.

PMC offers competitive pay and is a nationwide growing company that loves to promote within.

COMPANY BENEFITS AND PERKS:

PMC COMPANY PERKS:

• Flexible Schedules
• Paid-Training
• Referral Incentive Program
• Lifestyle Benefits
• Rewards and Recognition
• Perks at Work
• Employee Discounts
• Client Discounts
• Health and Wellbeing Discounts
• Company Paid Leadership Development Training (RAMP)
• Growth Opportunities
• Paid relocation expenses (when applicable)
• Daily cash and digital tips (tipped positions only)
• Company uniforms (hourly field positions)
• Paycom Employee Self Service

FULL-TIME EXCLUSIVE BENEFITS:

• Paid Time Away
• Holiday Pay
• Medical / Vision / Dental / Life Insurance
• 401k Retirement Savings Plans

COMMERCIAL PARKING MANAGER DUTIES:

• Responsible for scheduling the staff(s) according to business forecast, payroll budget guidelines and productivity requirements.
• Oversee performance reviews, training and development of all staff(s) to achieve service quality standards
• Oversee and participate in all aspects of the self-parking operations, i.e. guest interaction and shift coverage.
• Responsible for maintaining supplies and inventories on as needed basis or at minimum monthly par.
• Motivate Attendant team members and establish a productive working environment at each location.
• Maintains guest satisfaction and respond to those guests who require follow-up.
• Creates awareness of guest satisfaction and of the significance of the service impact on guests. Use all guest responses as tools for both motivation and accountability.
• Use guest satisfaction to create motivational goals within each location.
• Analyze reports and communicates information to staff and appropriate locations.
• Maintain correct procedures for accounting, ticket control and handling of all parking and financial transactions.
• Maintain procedures for security of monies, guest and team member security and emergency procedures.
• Respond quickly to guest requests or complaints in a friendly manner, taking the appropriate action to resolve matters. Follow up to ensure complete guest satisfaction.
• Work closely with all client departments to ensure groups and special functions are handled smoothly.
• Coordinate training efforts and continually assess the progress of all staff(s) in technical and service excellence skills.

REQUIREMENTS AND EXPERIENCE:

• Travel 15 - 50% (to be determined)
• Proficient with Microsoft Office (Outlook, PowerPoint, Word, and Excel)
• Minimum 5 years of hospitality, healthcare, or parking industry, OR Bachelors degree in Business Administration or a related discipline, AND a minimum of 3 years of experience in sales
• Exceptional communication skills, both written and verbal
• Strong team building skills and ability to motivate others
• Team-player mindset and willingness to collaborate
• Willing to take responsibility and act independently when necessary
• Valid in-state drivers license with a clean driving record - Ability to pass PMCs background check
• Use of personal cell phones may be required for work purposes

For more information about PMC and our open positions, please visit JoinPMC.com and ParkingMgt.com

ADA: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

EEO/ADA