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SalaryAt Reynolds Buick - GMC, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
Salary
- $80,000 - $200,000
Benefits
- Medical, Dental, & Vision Insurance
- 401K Plan + Match
- PTO
- Growth Opportunities
- Paid Training
Responsibilities
- Ensuring Service Department growth and profitability
- Understanding and ensuring compliance with all vendor policies and warranty procedures
- Reviewing and signing off on all Service Department outside purchases charged to the Service Department or a customer repair order
- Reviewing open repair orders over 30 days to insure closure and payment
- Reviewing C.O.D. repair orders to ensure the vehicle and keys are on premises
- Maintaining high quality service repairs to minimize comebacks
- Ensuring that all work is fairly and equally assigned
- Investigating the progress of vehicle completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship and cleanliness.
- Keeping abreast of all warranty policies and product changes to maintain effectiveness in this role
- Reviewing random completed repair orders, noting technician comments, technician sign off, repair completion and road test completion
- Maintaining a safe and clean work environment in all service areas
- Seeking out and securing new service business
Qualifications
- Must have commercial service management experience.
- Minimum of eight years technical experience in the medium/heavy-Duty Truck industry is desired
- College or Trade School education is desired, but not required
- Must be customer-sensitive and able to listen, understand and communicate professionally with all customers, both external and internal
- Maintain a high degree of product and technical knowledge
- Must be a team player with a strong sense of commitment to the customer
- Must be self-motivated and have good written and verbal communication skills
- Must conduct oneself in a professional manner
- Must be able to adjust to multiple demands and shifting priorities, and be responsive and flexible to best serve the issue at hand
- Must have the ability to accept and react to change and lead others in a similar positive direction
- Must have superior problem-solving skills to achieve a win-win solution
- Must be able to understand, communicate, and evaluate all warranty guidelines
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
