Commercial Lines Operations Associate - Hybrid

Thinking about starting a career in the insurance industry? Or you heard Arbella is one of the best places to work and want to hear more? Look no further! We offer you all the tools and training to be a successful advocate, building a solid Commercial Lines foundation with many career opportunities and growth. We invite you to join our successful team and learn from the best in the industry. We pride ourselves with recognition and promoting from within...that can be YOU!!
About us:
At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages.
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!
An overview of what you'll do every day:
• You will work where the commercial policy life cycle begins and ends, initiating changes and
issuing accurate policies based on instructions received.
• You'll provide timely, courteous, and efficient customer service to customers and our business
partners.
• You'll be building and maintaining positive relationships with your team, Underwriting and key
stakeholders.
• You will learn and understand the complexities of Commercial Lines insurance products.
• You will be training on site with a mentor, with the option to work remotely twice a week at the
end of a successful training period.
Requirements:
• Strong organizational skills and attention to detail
• Quick learner, able to navigate multiple systems and products
• Should have a general working knowledge of MS Office
• Candidates with a Bachelor's Degree or equivalent work experience are preferred
Other Noteworthy Perks:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and
more
• A company committed to community: volunteer opportunities, employee-led community efforts,
and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
Key Responsibilities

• Demonstrate stellar customer service to both internal and external customers
• Collaborate positively and effectively with team, department and business partners such as Underwriting, Research and Development, and Customer Service
• Apprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expert
• Communicate with various internal departments to complete daily work, as required
• Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
• Able to shift priorities as needed
• Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
• Pursue work independently under general supervision
• Manage assigned work efficiently to ensure timely completion

• General working knowledge of MS Office
• Flexible and adaptable when faced with change
• Ability to multi task
• Strong organizational skills and attention to detail
• Quick learner, able to navigate multiple systems and products
• Works well individually as well as a team
• Sound customer service, communication and collaboration skills.
• Able to work in a fast paced environment with a strong attention to detail.