Comfort Station Supervisor - Gozzer Ranch

Title: Comfort Station Supervisor

Reports to: Operations Manager, Food and Beverage Director, and Operations Manager

Discovery Land Company creates one-of-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in the some of the most beautiful places in the world. Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude in all forms.

At Gozzer Ranch we believe that meeting the mission stated above is a promise we get to deliver on every day. Gozzer Ranch Employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to create a viable and fun world for future generations, we do this by operating from our company's unwavering values, learning, growing, and adjusting as we go.

As a Comfort Station Supervisor, your job is to be able to work productively in a high paced environment using a positive attitude as your main anchor. Our Comfort Stations are food/amenity outlets on the golf course and are world renown for the aesthetics and options that they offer. You are responsible for overseeing smooth daily operations of the Comfort Stations and ensuring they are always at their absolute best. You may be asked to perform other tasks (outside of your key areas of responsibility) from time to time based on business needs. While performing all tasks at Gozzer Ranch we require passion and behavior that embodies our company values:

• PEOPLE ARE OUR PRIORITY
• WE RESPECT PEOPLE, PLACES, AND CULTURES
• WE DO THE RIGHT THING
• WE BELIEVE IN HAVING FUN

Your key areas of responsibility are outlined below:

Key Area #1: Leadership

• Directly oversee employee performance by leading employees to being the best they can be
• Conduct team meetings to discuss daily / weekly / monthly tasks and events
• Prepare and communicate employee schedules to provide adequate coverage for all operational areas under your leadership. Ensure schedules are sent out timely so employees have time to prepare for their work schedule while also having the ability to plan and organize personal life needs
• Develop and inspire a sense of urgency and motivated attitude amongst your team. Coach in a manner that brings the best out of people daily
• Provide equal and fair opportunities for all employees
• Clearly communicate property information to all employees
• Provide recognition on a regular basis to support employee retention
• Find solutions to any problems that arise concerning services
• View one leadership video each month

Key Area #2: Member Experience and Vibe

• Ensure that each member and member guest receive outstanding service in a friendly environment. This includes promptly and professionally greeting and acknowledging every member and member guest, maintaining outstanding service standards, and possessing solid product knowledge
• Communicate with membership to create an honest relationship where their service needs, food and beverage selections, and other dining-related services are known to you and your team
• Exceed member and member guest expectations
• Create 100% guest satisfaction by providing our Gozzer brand behavior and genuine hospitality
• Give personal attention and take personal responsibility for a member and member guest experience
• Promoting services and activities provided to Gozzer Ranch members
• Understanding member and member guest needs. Provide them with personalized solutions by suggesting activities and facilities provided by the Club
• Assisting in creating the service vibe with your team through service-minded experiences.

Key Area #3: Teamwork

• Work intentionally to include all co-workers to include peers
• Support Club wide services and events when possible
• Create good working relationships with ALL Gozzer Employees
• Maintain a courteous attitude toward ALL Gozzer Employees

Key Area #4: Daily Operations

• Maintain accurate ordering, receiving, coding, and inventory procedures for your area of responsibility.
• Create / Maintain accurate menus, supplies and equipment for the Comforst Stations and outlet operations.
• Coordinate with Food and Beverage Director and Culinary Team to ensure correct product supplies availability, staffing, accurate billing and/or transfers, and other needs,
• Interface with other departments to meet member and member guest requests throughout the Club by immediately acting.
• Assist team in creating innovative ideas to enhance member and member guest event experiences
• Lead, train, coach, all employees ensuring superior service. Successfully address and correct behavior that doesn't meet service standards.
• Be organized and detail oriented. Utilizing checklists or other systems to ensure no task is left undone. Prepare for the unexpected and remain focused on the result.
• Assist all teams with upholding Club service standards.
• Ensure the stations are properly stocked with the important amenity items that our membership expects, at all times.
• Maintain an aesthetically appealing environment. This includes how it looks, smells, feels, etc. The image of the Stations is just as important as the products that go in them.
• Ensure that our back-stock pars are continuously up to date. We will always pride ourselves on never running out of any product, period.
• Follow proper food handling procedures at all times, including staff training on proper food handling

Key Area #5: Events

• Prepare and/or assist with detailing event orders that accurately convey all services for each event at the comfort stations that include food & beverage, timelines & setup.
• Act as point-of-contact for all events within the comfort stations.
• Interface with other departments and vendors to meet and exceed member and member guest requests.

Knowledge, Skill, and Abilities:

• Prior food service management experience, preferred
• Must have strong overall knowledge of food and beverage service
• Must have knowledge and adherence to all state laws pertaining to the sale and service of liquor and other alcoholic beverages
• Comply with Idaho State Health and Wellness regulations
• Possess good computer knowledge
• Ability to work effectively with all personality types
• Ability to understand and carry-out verbal and written instructions independently
• Ability to work weekends, holidays, morning, and nights
• Ability to work in all weather conditions and temperatures to include inside and outside areas
• Ability to perform light physical tasks, exerting up to 25 lbs. of force on a frequent basis and up to 75 lbs. on an occasional basis independently or with help
• Ability to perform such activities as grasping, lifting, reaching, crouching, walking, sitting, and carrying.

About Discovery Land Company Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their architectural styles, world-class amenities, and high levels of service. We don't build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable. We are extremely grateful to be recognized as one of the world's top mid-sized employers for 2018 by Forbes magazine. For more information about our company - http://www.discoverylandco.com

About Gozzer Ranch Golf & Lake Club Gozzer Ranch offers the perfect setting for living life to its fullest amid the grandeur and undisturbed beauty of the great Northwest. Whether you choose to spend these moments teaching your son or daughter to bait a hook, pampering yourself with a spa treatment, enjoying an unforgettable round of golf, or sailing in the summer breeze, these are the kinds of moments that create memories that will be cherished for generations to come - http://gozzerranchclub.com