Collision Technology Manager

The Collision Technology Manager key responsibility is the development of a state of the art and best in industry collision program. Based on the overall digital transformation, telematics as well as solutions for a digital customer journey the incumbent will develop digital tools and solutions supporting the premium collision service repair strategy. Digital tools like FNOL (First Notice of Loss) as well as Accident Call Services based on in vehicle solution will support the customer focused development. The scope of action and management also encompasses the BMW and MINI App based customer journey including services like shop locator, booking services and digital estimate development. Lastly the development and management of technical data interfaces such as Collision Repair Manuals as well as Web EPC (Services) are part of the responsibilities. This also includes the Reporting of Collision Claims Data as basis for KPI's to derive business plans and network development solutions.

In support of BMW Group's business objectives, this position requires regular attendance at a BMW office/facility with remote work capability (hybrid).

Management of People and Technology: 

• Management of multiple Business Collision Business Vendors
• Management of Collision Industry Research and Consulting Companies
• Management of BMW NA and BMW AG Interfaces regarding Collision Business
• Co-Management of 18 Regional Wholesale and Body & Paint Managers regarding Collision Parts Sales
• Management with focus on Collision Products (Family Codes
• Management of IT reporting and B2B SAAS Service Providers
• Management of BMW Reporting Team regarding Collision Sales Reports by Family Codes
• Management of communications through multiple regional counterparts
• Manage relationships and interactions with internal departments to promote cooperative support
• Management of multiple Industry Partners during Conferences and Workshops
• Management of Collision Survey Industry Updates i.e. Carlisle
• Lead and Own the overall Claims and Collision KPI Services provided by third party platform vendors (SAAS)
• Decide on proper KPI's and strategic actions based based on services and data provided by Digital Claims Vendors
• Review KPI's and Claims Reports provided by IT based Claims estimation and Collision Repair Reporting Platforms
• Review and Decide Collision Family Codes key for proper reporting of Collision Parts Sales Performance
• Own the overall Collision Claims and Parts Reporting set including LRP (Long Range Planning

Project Management: 

• Management of overall Accident Parts Sales Strategy
• Management of overall Accident lead Management, Digital Customer Journey and Technology Strategy
• Management of overall Accident Marketing and Advertisement Strategy
• Management of multiple Body Repair Analysis, Claims Processes and Business Development - Management of CCC Collision Pricing Tool and implement pricing strategies accordingly.
• Management of Collision Pricing Project Development and Implementation in conjunction with Pricing Tea
• Manage product technological developments and revise the Collision Program accordingly
• Support implementation of the accident management that will increase sales and profit for the BMW Group
• Management of Accident-Call business strategy
• Management of Accident-Call process and script implementation
• Implementation of Collision Customer Retention Tools i.e. FNOL (First Notice of Loss)
• Manage the overall Collision Lead Management Project

Analyze and Decide:

• Analysis of the national collision business respective reporting i.e. severity based on Claims, A-Call RO, Brand and Industry Average
• Analysis of Captive and Non-Captive Collision Parts Groups and implementation of Pricing strategies along with National Insurance and Pricing Manager
• Analyze estimate KPI's for national pricing adjustment and sales programs and create repair strategies accordingly
• Analyze Roadside Service data i.e. number of tows, drop-off locations, accident tows
• Analyze Accident-Call data i.e. info-calls, a-calls, trigger-rate and success rate
• Analyze Accident-Call Repair Order data i.e. part sales, labor sales, touch-time and cycle-time
• Decision regarding accident technology platforms i.e. FNOL (First Notice of Loss Solutions)
• Decide for proper technical interface solutions regarding Parts Web Catalog services for third party vendors i.e. CCC, Audatex, Mitchell as well as SAAS Parts Platform Providers i.e. OPS, OEC, CCC and Parts Traders

Research and Development:

• Research for best practice repair technologies aimed to improve production efficiency.
• Research of new Body Repair Management solutions (i.e. Claims net) and potential adaption to US Market.
• Research of new Body Repair Estimation and Parts Procurement Solutions integrating Pricing, BMW EPC Solutions and Collision Support Programs.
• Research and Co-Develop Accident Collision Center Repair Consulting and Best Practices
• Research and Develop Digital Collision Customer Journey Processes
• Research impact EV Cars on Collision and Service Business
• Research and Develop actions based on Insurance Partner provided collision data promoting Collision Network Growth and Customer Centricity

Budget Management: 

• Manage Accident Management budget, program requests and consulting support
• Management of Accident Sales Support Budget

Sales and Marketing Initiatives: 

• Create Accident-Call marketing campaigns and initiatives. - Develop overall accident business Marketing and Sales Initiatives - Create seasonal accident parts sales initiatives.

Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:

• Medical, Dental, and Vision insurance
• All with options for $0 Employee contribution
• 401(k) with Company match
• Retirement Income Account (RIA)
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave of up to 6 weeks
• Paid Time Off in addition to Company paid holidays where eligible
• Hybrid work environment 
• Voluntary Benefits to fit your needs

The pay range for this role is: $105,213.00-$123,780.00.

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements: 

• Technical Engineering and/or University Business degree or equivalent work experience
• 5-7 years of Aftersales experience, preference Retail and Wholesale
• 5-7 years' Experience in Body Repair and /or Insurance Technology Repair Services
• Strong marketing, business development, sales focus and knowledge required

Preferences: 

• Prior sales experience preferred
• English at University degree level
• Preferably German language skills
• Conversational Spanish skills are an asset
• Strong knowledge of the BMW Dealer parts Logistics system
• Good Understanding of Pricing Analysis Systems and Processes
• Good Understanding of Customer Facing IT Systems i.e. Apps, API;s etc
• Strong Knowledge regarding Automotive Telematics structures and Product Development
• Very good knowledge in MS Office tools (Word, Excel, Power Point)
• Strong self-education focused on Industry Trends, New Technical Solutions and Industry Best Practices