College Intern - Insurance Verification

Newport News, Virginia
For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love.
The Riverside Support Services team is now hiring for a temporary, summer intern for assistance with Insurance Verification Smart Phrases project. This paid internship opportunity is available to currently enrolled college students open to a commitment of about 12 hours per week!
Your Impact:
Once implemented, the Smart Phrases / Smart Text project will decrease the amount of time it takes our Insurance Verification team members to document necessary information on accounts and increase their productivity. The intern would use our standardized note template as a starting point, research capabilities on the Epic User Web and work with our iCare team to implement the project.
The goal is to create specific smart phrases for multiple scenarios so we can quickly document required information in Referrals and Auth/Cert, Benefit Collection, Estimates, and Payment section of the IFS. The intern will research recent encounters from specific team members with great documentation to draft smart phrases for self-pay encounters and encounters with insurance. Scenarios to include but not limited to; medical necessity, authorizations initiated over phone or on-line, checking auth status, reaching out to provider practices, auth approval or denials, contacting the patient with estimate amounts, and multiple other follow up scenarios.
What you will do:

• Communicates clearly and provides excellent customer service to all persons accessing Riverside Health System. Promotes ease of access to Riverside services.
• Engages in a team environment, following the RESPECT policies/guidelines. Does not participate in negative discussions with other staff unless it is to eliminate negativism by offering solutions. Assists in the orientation and / or on-boarding of new employees.
• Demonstrates effective verbal and written communication skills. Shows professionalism in communicating on the phone and in person. Demonstrates knowledge and support of the mission of RHS policies and interpersonal relations to staff, physicians, customers and other departments.
• Demonstrates positive interpersonal relations in dealing with fellow employees, supervisors, and other department employees, so that departmental productivity and positive employee relations are maximized while maintaining a level of professionalism.
• Demonstrates project management skills to include: project tracking, reporting, and measurement activities that indicate progress towards department/system/corporate goals. Completes projects within assigned time frame.

The details:
The Riverside Health System provides a temporary paid student internship program that creates an opportunity to gain invaluable experience through a combination of mentoring, learning activities, and project work designed to give broad exposure to the inner workings of a health care system. This temporary paid internship program consists of various assignments throughout the health system combined with leadership development opportunities. Students serving in this role will be expected to participate in completing projects for the health system with minimal supervision. Students will be assigned to one department or facility for the entire program period where they will work under the supervision/mentorship of an experienced Business Unit Leader. Additionally, students may have the opportunity to attend training and development meetings in an environment with other students or administrative residents. Students may work in non-clinical functional areas such as hospital/facility/clinic administration, finance, information technology, marketing/communications, or human resources.
Qualifications
Education

• High School Diploma or GED, Currently enrolled college student (Required)

Skills and Abilities

• Ability to work independently as well as in groups
• Ability to interact effectively with all types of people.
• Excellent communication and customer service skills.
• Strong skills in Microsoft Excel and Word

As a Riverside Health System team member, our benefits have you covered:
Health & Wellness:

• Medical Plan Options
• Vision and Dental plans (including orthodontic care)
• Wellness & fitness center discounts
• Onsite pharmacy and delivery options
• Riverside Health System services discount
• Flexible spending and savings accounts
• Healthy lifestyle incentives

Peace of Mind:

• Group Term Life and AD&D Insurance
• Short Term Disability
• Whole Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Legal Insurance
• Pet Insurance

Financial Support:

• CEUs (MedBridge Education)
• 403(b) Savings Plan (Immediate Matching)
• Specialty Certification Financial Assistance
• Company Wide Bonus Program
• Employee Help Fund

Work-Life Balance:

• Paid Time Off (full- and part-time team members)
• Extended illness bank
• Care.com membership
• Employee Assistance Program
• Adoption Assistance
• Area retail discounts
• Community involvement opportunities