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Form of workSUMMARY:
Under supervision of the Asset Recovery Supervisor, performs collection activities for delinquent loan accounts to resolve delinquent status, minimize loss and enhance loss recovery.
ESSENTIAL DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned.
- In accordance with Credit Union policy and collection procedures, initiates collection activity by contacting members via telephone, written correspondence, e-mail and fax on past due accounts; ensures follow-up calls are made at appropriate intervals throughout the month.
- Demonstrates excellent customer service skills in all member interactions.
- Ensures loan agreements are complete and accurate according to policy for the purpose of collection workouts, extensions, collection agency forwarding and charge off recoveries.
- Performs other collection tasks including skip tracing, collecting on returned checks and resolving account disputes.
- Ensures timely resolution of member inquiries.
- Provides status reports when requested on the following: negative share accounts, potential credit card charge-offs and loan extensions.
- Maintains knowledge of the Fair Debt Collection Practices Act, Fair Credit Reporting Act and other applicable Federal and State regulations; performs all work in compliance with these regulations.
- Maintains a flexible schedule to meet business needs which includes some evening and week-end work.
- Maintains a positive and caring atmosphere for members and employees consistent with the Credit Union's mission and philosophy.
- Responsible for maintaining a working knowledge of computer equipment and software required including Microsoft Word, Excel, etc.
The pay range for this position is $19-$24/hr. and is based on experience.
EDUCATION and/or EXPERIENCE
High school diploma; one-year related experience and/or training, preferably within a financial services environment; or equivalent combination of education and experience. Auto collections experience preferred.
Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters
Advancial Federal Credit Union participates in the Electronic Employment Verification process. Please click here for more information.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you’d like to view a copy of the company’s affirmative action plan, please complete this form.
Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.
At Advancial, we always strive to provide the best service and products to our members because we love what we do. We work together to build a culture that promotes a positive employee experience. We’ve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because we’re serious about building fulfilling careers and not just day jobs.
We invite you to learn more about this position and what Advancial has to offer by completing our online application.
